Casino Host- Borgata - Atlantic City, United States - MGM Resorts International

MGM Resorts International
MGM Resorts International
Verified Company
Atlantic City, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands.

Our Company has one exciting mission:
To entertain the human race.


PRIMARY PURPOSE:

The Casino Host is an entry-level position that is the first point of contact for customer services. The Casino Host will use appropriate judgment to execute casino customer request.


PRINCIPAL DUTIES AND RESPONSIBILITIES:


  • Supports MGM Rewards Desk, Front Desk, VIP Host Desk, Host phone line and other various departments
  • Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum number of comps and allowances (i.e., room, food, beverage, and/or event tickets
  • Responsible for maintaining relationships with premium level customers through telemarketing and event marketing with a special focus on cultivating relationships with high end slot customers through new and inactive leads along with booking MGM Air flight guests
  • Assist in maintaining and developing property's customer base through meeting and interacting with customers
  • Process customers' reservations by using OPERA & PATRON management systems
  • Resolve customer disputes and complaints to the satisfaction of the customer and the company

MINIMUM REQUIREMENTS:


  • Bachelor's degree or equivalent experience
  • One (1) year of customer service experience

PREFERRED:


  • Two (2) years hotel operations, casino marketing, VIP services or table game
  • Previous experience working in a similar resort setting
  • Able to work in the fastpaced environment
  • Able to work as a team with co‐workers
  • Demonstrates excellent customer service skills
  • Demonstrates savvy interpersonal skills to effectively communicate with all business contacts
  • Shows flexibility in working a variety of shifts
  • Demonstrates and maintains a professional, neat and well‐groomed appearance adhering to MGM Resorts International Marketing standards
  • Able to travel domestically or internationally if necessary to meet existing customer base
  • Must be able to communicate effectively in English, in both written and oral forms

THE PAY, PERKS & BENEFITS:


  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Healthcare, financial, and time off benefits
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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