Service Desk Analyst - New York, United States - MJHS

MJHS

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.

The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices.

Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.

High School Diploma
A+ Certification Required
2 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals
Use and installation of Microsoft Office 365 and Windows 10
Experience with remote desktop software
Knowledge of Outlook
Expert understanding of computer networking principals to troubleshoot issues
Ability to prioritize functions and tasks performed within the department in order to meet deadlines
Strong customer service skills
Excellent verbal and written communication skills