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    Service Desk Manager - New York, United States - Bowman Williams

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    Description

    Location :
    Manhattan, NY /


    Salary :
    $110,000 - $120,000


    We have recently experienced an influx of new business and we are looking to bring on an MSP experienced Service Desk Manager to work primarily in an Operations-focused capacity.

    We are a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking a seeking highly motivated, detail-oriented go-getter Service Desk Manager – MSP to join our growing team.

    As a Service Desk Manager – MSP, you will be ensuring SLA adherence, delegating work to specific team members, and keeping tabs on project remediation tickets within the Support Queue.

    The Service Desk Manager – MSP will work closely with the project manager on the hand off of projects to the support team.

    3+ Years of MSP experience is REQUIRED.
    Having experience of working in a fast past environment overseeing a team of 8+, is a plus.
    MSP Experience is REQUIRED
    Manage existing ticketing time and revenue tools
    Monitor, track, and analyze incident trends
    Identify, recommend, develop, and implement end-user training programs
    Ensure all policies and procedures are consistently followed and updated as necessary.
    Ensure SLA-adherence, and that accurate and timely technology support and problem resolution is being delivered to our clients
    $110k – $120k (dependent on experience)
    Health/Dental/Vision 100% covered by company

    PTO
    401(k)
    Opportunity Location

    Manhattan, NY
    Proposed Salary

    $110,000 - $120,000
    Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

    Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

    #J-18808-Ljbffr

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