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    IT Service Desk - New York, United States - Trigyn Technologies

    Default job background
    6-12 months (contract)
    Description

    Job Description:

    Trigyn's direct government client has an immediate long term need for an IT Service Desk / Technical Support Consultant in Manhattan, NY.

    Description:
    Service Desk Agent provides technical support on software, hardware, network, and telephony issues for all staff. Agents diagnose and resolve basic technology issues adhering to ITIL-based ITSM processes.

    Duties:

    • Provide comprehensive IT technical support to user

    • Maintain accurate call information in system

    • Log, categorize and prioritize user tickets

    • Escalate more complex customer technical issues.

    NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.



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