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    Service Desk Analyst - New York, United States - Insight Global

    Insight Global
    Insight Global New York, United States

    3 weeks ago

    Insight Global background
    Description
    A large sports franchise is a seeking a Help Desk contractor to join their end user support team. He/She will be responsible for supporting 1400 end users and resolving roughly 40 tickets a week.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    3+ years of experience in Desktop Support/ Help Desk

    Experience with end user support/ resolving level 1/2 help desk issues

    Experience with a ticketing system (Service Now)

    Experience supporting Mac and Windows Operating systems

    Active Directory - password resets

    Excellent customer service

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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