- Respond to user inquiries and requests for technical assistance via phone, email or work order; assess problems and issues with IT equipment and applications, and help resolve these issues for users; Serve as the first-level point of contact for Win Clients to facilitate the effective use of student iPads, laptops, and PC Lab equipment.
- Diagnose hardware, software, and network connectivity issues; Escalate IT service issues to appropriate technical staff as needed.
- Document all user support activity in designated IT work order system; Maintain communication with end-users and supervisor regarding support activities; Update/close work orders in a timely manner.
- Install, upgrade, maintain, and troubleshoot IT assets including desktop computer systems and peripherals, software applications, laptops, printers, tablets, smartphones, IP Phones, etc.
- Provide individual and group end-user instruction on the use of deployed technology resources.
- Maintain updated IT inventory information and document in IT Asset Tracking system.
- Prepare and maintain IT service documentation and reports.
- Bachelor's degree from an accredited College or University with a major in Computer Science or Information Systems;
- OR Graduation from a certified technical training program in computer maintenance/repair; AND At least two years work experience in IT Support or other related Technical Support capacity.
- Certification in A+, Network +, Microsoft Desktop Support desirable.
- Shift: Monday - Friday 9:00 a.m. to 5:00 p.m.; Occasional assignments on evenings and weekends.
- Regular travel to Win sites in all five boroughs of New York City
- Occasional inspection of equipment and cables in floors, ceilings, closets and IT rooms.
- Lifting and transporting of moderate-to-heavy objects, including computers, printers, UPS devices, and other IT equipment.
-
Service Desk Analyst
1 week ago
dentsu New York, United StatesAs a remote Service Desk Analyst you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. You will report to the Operations Lead. · **Responsibilities** · - Initiate the procedure for handling detected incidents ...
-
Service Desk Technician
3 days ago
PLM Fleet Newark, United StatesPLM is a national leader in supply chain solutions for refrigerated transportation assets, offering structured financial solutions and technologies for optimized fleet management. The cold supply chain is rapidly evolving from farm to table with the use of innovative technology s ...
-
Service Desk Analyst
1 day ago
MJHS New York, United StatesOur Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. · MJHS is in search of a Servic ...
-
Service Desk Analyst Ii
6 days ago
L.E.K. Consulting New York, United States**Company Description**: · **Service Desk Analyst II**: · Are you outgoing and consider yourself technically capable? Have you ever wanted to work for GeekSquad or the GeniusBar? Do you troubleshoot your parents' IT issues? If this sounds like you, let's talk · The L.E.K. IT Depa ...
-
Customer Service and Front Desk
1 week ago
MED-1 Occupational Health Services Holland, United StatesMED-1 Occupational Health Services prides itself as being a leading provider of occupational medicine in West Michigan, ultimately helping workers get back to work faster. Join a fun team of professionals working as a Customer Service professional at our Leonard location in Grand ...
-
Service Desk Associate
1 day ago
NYC Careers Brooklyn, United States**SERVICE DESK ASSOCIATE**: · - Apply**SERVICE DESK ASSOCIATE**: · - Agency: HRA/DEPT OF SOCIAL SERVICES · - Posted on: 05/15/2024- Job type: Full-time · Location · BROOKLYN · - Title Classification: Exam may be required · Department · Mgmt Information System-NM · - Salary range: ...
-
Service Desk Analyst
6 days ago
NYC Careers Brooklyn, United States**SERVICE DESK ANALYST**: · - Apply**SERVICE DESK ANALYST**: · - Agency: HRA/DEPT OF SOCIAL SERVICES · - Posted on: 05/10/2024- Job type: Full-time · Location · BROOKLYN · - Title Classification: Exam may be required · Department · Mgmt Information System-NM · - Salary range: $56 ...
-
Front Desk Guest Service Agent
1 week ago
Holiday Inn Express JC Jersey City, United States**Benefits**: · - Flexible schedule · - Free uniforms · - Health insurance · - Opportunity for advancement · - Paid time off · - Training & development · **Front Desk Agent** · First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're ...
-
IT Service Desk
1 week ago
Randstad Digital Americas New York, United StatesClient job description · We are looking for someone to work a service desk for a financial institution. The role requires 3 days onsite, 2 days remote in San Antonio, TX. The shifts for this position are Sat-Tue 6:30pm- 5:30am · OR · Sat-Tue 5:30am- 4:30pm CT. · Required Skill ...
-
IT Service Desk
1 week ago
Trigyn Technologies New York, United States 6-12 months (contract)Job Description: · Trigyn's direct government client has an immediate long term need for an IT Service Desk / Technical Support Consultant in Manhattan, NY. · Description: · Service Desk Agent provides technical support on software, hardware, network, and telephony issues for al ...
-
Airport Service Desk Technician
3 days ago
ESP Global Services Queens, United States**About the Job**: · As an Airport Service Desk Technician, you will work as an extension to the existing offsite Service Desk providing both remote and face to face support to the JFK Airport user base. There will also be a requirement on an ad hoc basis to support the onsite en ...
-
Service Desk Analyst
1 week ago
Franklin Fitch New York, United StatesService Desk Agent | 6-month Contract | Remote (PT) | Multiple-hire · Do you want to be part of a business supporting the medical space, using AI technologies? · A key client is looking for a team of confident Service Desk Agents to join the technical team within their newly ac ...
-
Service Desk Analyst
1 week ago
RennerBrown New York, United StatesDepartment purpose and structure · To provide an effective and professional IT 1st line support service to our staff and clients in accordance with the needs of the business. · You will be responsible for logging, troubleshooting and resolving incidents and requests as the first ...
-
Service Desk Analyst
2 weeks ago
TEKsystems New York, United States Contract to RegularDescription: · One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day bas ...
-
Service Desk Analyst
3 days ago
TEKsystems New York, United States: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day basis, the success ...
-
Service Desk Manager
3 days ago
Bowman Williams New York, United StatesLocation : Manhattan, NY / · Salary : $110,000 - $120,000 · We have recently experienced an influx of new business and we are looking to bring on an MSP experienced Service Desk Manager to work primarily in an Operations-focused capacity. We are a fun, fast-paced environment wit ...
-
Service Desk Analyst
2 weeks ago
Franklin Fitch New York, United StatesService Desk Agent (L2) | 6 mo Contract, W2 | Rate DOE | Remote, Texas · Are you an aspiring IT professional looking to promote their career? · Do you want to have access to cutting-edge AI technologies to build on your foundational skills? · Our client is looking for a motiva ...
-
Service Desk Intern
1 week ago
City of New York New York, United StatesCompany Description · Job Description · The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions ...
-
Service Desk Technician
1 week ago
Gravity IT Resources New York, United StatesJob Title: · Service Desk Technician · Location: · Morrisville, NC · Job-Type: · Contract to Hire · Referral Fee: · +/- $750 · Position Overview: · Gravity is looking for a well-rounded Service Desk Technician to handle internal customer issues through ServiceNow. This p ...
-
Service Desk Analyst
4 days ago
NYC Health Hospitals New York, United StatesEmpower Every New Yorker - Without Exception - to Live the Healthiest Life Possible · NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers eve ...
Analyst - IT Service Desk - New York, United States - Women In Need, Inc.
Description
Job Description
Job DescriptionJob Title: IT Service Desk AnalystDepartment: Information TechnologyReports To: IT Service Desk Manager
The IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of deployed IT equipment and applications. This includes, but is not limited to, providing remote and in-person Service Desk support, setup/installation/upgrade of IT equipment and software, and troubleshooting hardware/software/network connectivity problems in a timely and efficient manner.
ResponsibilitiesWIN'S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT
Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply.We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
Analyst - IT Service Desk professionals in New York City
-
Rudra Daman Singh
Project Lead - Risk and Audit
-
OMOBOLANLE (BOLA) OMOTAYO
Staff Analyst
-
Desmond Tracey
Operations Analyst
-
Nasine Dam
Executive IT leader
-
Fredric Silva
Security Specialist
-
Elizabeth Aaron
Data Analyst , administrative analyst