Jobs
>
New York City

    Service Desk Analyst - New York, United States - NYC Health Hospitals

    NYC Health Hospitals
    NYC Health Hospitals New York, United States

    3 weeks ago

    Default job background
    Description
    Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

    NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

    At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

    Job Description

    The Service Desk Analyst will serve as front-line, level 1, IT support for the NYCHHC enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III). Provide support and customer service to users, promote and / or escalate problem, incident, and request action items. Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.

    Duties & Responsibilities
    • Assist in managing level 1 and 1 1/2 service Incidents/requests from report to resolution
    • Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2
    • Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
    • Contribute to the continuous process improvement of the Service Desk Area
    • Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools
    • Receive, prioritize, document and actively resolve end user help requests
    • Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA)
    • Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
    • Follow escalation and paging procedures to ensure SLAs are being met
    • Provide support and services to users, seeking to resolve as many calls as possible at level 1:
    • Provide support for issues related to password resets, MS Office, Windows, as well as some issues Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
    • Provide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolved
    • Participate in special projects as needed and perform other duties as assigned
    • Must be able to work independently as well as work as part of a fast-moving team
    • Must be able to work at various locations when necessary along with working various shifts
    Minimum Qualifications
    1. A Baccalaureate Degree in Industrial Engineering, Systems, Industrial Management,Business Administration or related fields; or,
    2. Two years of technical training or education beyond the High School level, with a minimum of two years of full-time, paid experience in the field of industrialengineering, systems analysis, methods and procedures, work simplification, cost reductions, EDP data processing applications, forms designs and control; or,
    3. A satisfactory combination of the above.

    Please be advised that proof of Covid-19 vaccination is required prior to hire.

    If applying online, please include your cover letter in the same file attachment with your uploaded resume.

    NYC Health and Hospitals offers a competitive benefits package that includes:
    • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
    • Retirement Savings and Pension Plans
    • Loan Forgiveness Programs for eligible employees
    • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
    • College tuition discounts and professional development opportunities
    • Multiple employee discounts programs
    Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
  • MJHS

    Service Desk Analyst

    3 weeks ago

    MJHS New York, United States

    Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. · MJHS is in search of a Servic ...

  • Citi

    Credit Desk Analyst

    2 weeks ago

    Citi New York, United States

    **Position Objective**: · The Latam Credit trading team is looking for credit desk analyst to cover Latam corporate credits. · **Key Responsibilities**: · - Conduct and maintain research on Latin American companies in various sectors and countries. · - Generate content and trade ...

  • Metropolitan Transportation Authority

    Help Desk Analyst

    2 weeks ago

    Metropolitan Transportation Authority New York, United States

    **Description** · POSTING NO. · 7055 · JOB TITLE: · Help Desk Analyst - Positive Tain Control (PTC Office) · DEPT/DIV: · Maintenance of Way · WORK LOCATION: · Various · FULL/PART-TIME · FULL · SALARY RANGE: · $73, $97,047.83 · DEADLINE: · May 1, 2024 · Metro-North Railroad reserv ...

  • Safra National Bank of New York

    IT Help Desk Analyst

    2 weeks ago

    Safra National Bank of New York New York, United States

    **Helpdesk Analyst** · Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Deposit Insurance Corporation ("FDIC"). Headquartered in New York, with a branch in ...

  • Citi

    Mbs Desk Analyst

    2 weeks ago

    Citi New York, United States

    **Responsibilities**: · - Analyze mortgage prepayment data using Python and other tools · - Develop models and algorithms to forecast prepayment rates and identify trends · - Collaborate with other members of the team to develop strategies for managing our portfolio · - Present y ...

  • L.E.K. Consulting

    Service Desk Analyst Ii

    3 weeks ago

    L.E.K. Consulting New York, United States

    **Company Description**: · **Service Desk Analyst II**: · Are you outgoing and consider yourself technically capable? Have you ever wanted to work for GeekSquad or the GeniusBar? Do you troubleshoot your parents' IT issues? If this sounds like you, let's talk · The L.E.K. IT Depa ...

  • NICE Systems

    Deal Desk Analyst

    1 week ago

    NICE Systems Hoboken, United States

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...

  • NYC Careers

    Service Desk Analyst

    3 weeks ago

    NYC Careers Brooklyn, United States

    **SERVICE DESK ANALYST**: · - Apply**SERVICE DESK ANALYST**: · - Agency: HRA/DEPT OF SOCIAL SERVICES · - Posted on: 05/10/2024- Job type: Full-time · Location · BROOKLYN · - Title Classification: Exam may be required · Department · Mgmt Information System-NM · - Salary range: $56 ...

  • RennerBrown

    Service Desk Analyst

    3 weeks ago

    RennerBrown New York, United States

    Title: Service Desk Analyst · Reports to: US Service Desk Manager · Location: New York, NY · Department purpose and structure · To provide an effective and professional IT 1st line support service to our staff and clients in accordance with the needs of the business. · You will ...

  • Pivotal Partners

    Deal Desk Analyst

    4 weeks ago

    Pivotal Partners New York, United States

    Pivotal Partners is exclusively partnered to scale a Series C ($290mil) Saphire Ventures & Lightspeed Ventures backed Database companies, one of the leaders in the high-performance distributed SQL database for cloud-native applications ecosystem. · We have landed customers like G ...

  • Computer Resources of America

    Help Desk Analyst

    2 weeks ago

    Computer Resources of America Brooklyn, United States

    **Applicants MUST be located within 30 minutes of the job site as per SLA.** · **Responsibilities**: · - Provide technical support and troubleshooting assistance to end-users · - Respond to help desk tickets and resolve issues in a timely manner · - Install, configure, and mainta ...

  • TEKsystems

    Service Desk Analyst

    3 weeks ago

    TEKsystems New York, United States

    : One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day basis, the success ...

  • TEKsystems

    Service Desk Analyst

    2 weeks ago

    TEKsystems New York, United States

    *Description:* · Our client is a leading global law firm operating in over 30 countries all over the world. Were built on the work of talented and motivated people, in a supportive and collaborative environment, dedicated to delivering an exceptional standard of work for our cli ...

  • TEKsystems

    Service Desk Analyst

    2 weeks ago

    TEKsystems New York, NY, United States

    Description: · Our client is a leading global law firm operating in over 30 countries all over the world. We're built on the work of talented and motivated people, in a supportive and collaborative environment, dedicated to delivering an exceptional standard of work for our clien ...

  • Women In Need, Inc.

    Analyst - IT Service Desk

    2 weeks ago

    Women In Need, Inc. New York, United States

    Job Description · Job DescriptionJob Title: IT Service Desk AnalystDepartment: Information TechnologyReports To: IT Service Desk Manager · The IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of ...

  • Michael Page

    Service Desk Analyst

    2 weeks ago

    Michael Page New York, NY, United States

    We seek an IT Service Desk Analyst who is responsible for providing technical support and assistance to internal staff and pension holders, ensuring smooth operations of digital systems and platforms. They troubleshoot issues, offer guidance on pension-related inquiries, and main ...

  • Citi

    Credit Desk Analyst

    2 weeks ago

    Citi New York, NY, United States

    Position Objective: · The Latam Credit trading team is looking for credit desk analyst to cover Latam corporate credits. · Key Responsibilities: Conduct and maintain research on Latin American companies in various sectors and countries. · Generate content and trade ideas for t ...

  • Citigroup Inc

    Credit Desk Analyst

    1 week ago

    Citigroup Inc New York, United States

    Position Objective: · The Latam Credit trading team is looking for credit desk analyst to cover Latam corporate credits. · Key Responsibilities: Conduct and maintain research on Latin American companies in various sectors and countries. · Generate content and trade ideas for t ...

  • Eleven Recruiting

    Senior Service Desk Analyst

    3 days ago

    Eleven Recruiting New York, United States

    Our client, a global law firm, is seeking an experienced Senior Service Desk Analyst to join their team in New York, NY · Responsibilities: · Provide excellent customer service and timely resolution to end-user technology issues · Foster effective communication with end-users, pe ...

  • Adaptation

    Night Shift: Help Desk/mmc Product Support Analyst

    3 weeks ago

    Adaptation New York, United States

    We are looking for multiple Help Desk/IT Product Support Analysts to join our team to help support a large IT Support Team program. · **Location**:This position will be remote temporarily, then eventually moving to onsite in Manhattan. · **Shifts Available**: · **1. 11PM - 8AM Da ...