-
Service Desk Analyst
3 weeks ago
dentsu New York, United StatesAs a remote Service Desk Analyst you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. You will report to the Operations Lead. · **Responsibilities** · - Initiate the procedure for handling detected incidents ...
-
Service Desk Analyst
2 weeks ago
MJHS New York, United StatesOur Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. · MJHS is in search of a Servic ...
-
Credit Desk Analyst
2 weeks ago
Citi New York, United States**Position Objective**: · The Latam Credit trading team is looking for credit desk analyst to cover Latam corporate credits. · **Key Responsibilities**: · - Conduct and maintain research on Latin American companies in various sectors and countries. · - Generate content and trade ...
-
Help Desk Analyst
2 weeks ago
Metropolitan Transportation Authority New York, United States**Description** · POSTING NO. · 7055 · JOB TITLE: · Help Desk Analyst - Positive Tain Control (PTC Office) · DEPT/DIV: · Maintenance of Way · WORK LOCATION: · Various · FULL/PART-TIME · FULL · SALARY RANGE: · $73, $97,047.83 · DEADLINE: · May 1, 2024 · Metro-North Railroad reserv ...
-
IT Help Desk Analyst
1 week ago
Safra National Bank of New York New York, United States**Helpdesk Analyst** · Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Deposit Insurance Corporation ("FDIC"). Headquartered in New York, with a branch in ...
-
Mbs Desk Analyst
2 weeks ago
Citi New York, United States**Responsibilities**: · - Analyze mortgage prepayment data using Python and other tools · - Develop models and algorithms to forecast prepayment rates and identify trends · - Collaborate with other members of the team to develop strategies for managing our portfolio · - Present y ...
-
Service Desk Analyst Ii
3 weeks ago
L.E.K. Consulting New York, United States**Company Description**: · **Service Desk Analyst II**: · Are you outgoing and consider yourself technically capable? Have you ever wanted to work for GeekSquad or the GeniusBar? Do you troubleshoot your parents' IT issues? If this sounds like you, let's talk · The L.E.K. IT Depa ...
-
Deal Desk Analyst
1 week ago
NICE Systems Hoboken, United StatesAt NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...
-
Service Desk Analyst
3 weeks ago
NYC Careers Brooklyn, United States**SERVICE DESK ANALYST**: · - Apply**SERVICE DESK ANALYST**: · - Agency: HRA/DEPT OF SOCIAL SERVICES · - Posted on: 05/10/2024- Job type: Full-time · Location · BROOKLYN · - Title Classification: Exam may be required · Department · Mgmt Information System-NM · - Salary range: $56 ...
-
Help Desk Analyst
1 week ago
Computer Resources of America Brooklyn, United States**Applicants MUST be located within 30 minutes of the job site as per SLA.** · **Responsibilities**: · - Provide technical support and troubleshooting assistance to end-users · - Respond to help desk tickets and resolve issues in a timely manner · - Install, configure, and mainta ...
-
Adaptation New York, United StatesWe are looking for multiple Help Desk/IT Product Support Analysts to join our team to help support a large IT Support Team program. · **Location**:This position will be remote temporarily, then eventually moving to onsite in Manhattan. · **Shifts Available**: · **1. 11PM - 8AM Da ...
-
Service Desk Analyst
1 day ago
TEKsystems New York, United States Contract to RegularDescription: · One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day bas ...
-
Service Desk Analyst
1 week ago
TEKsystems New York, United States: · One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the suc ...
-
Service Desk Analyst
2 weeks ago
TEKsystems New York, United States: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day basis, the success ...
-
Service Desk Analyst
2 weeks ago
TEKsystems New York, NY, United StatesDescription: · Our client is a leading global law firm operating in over 30 countries all over the world. We're built on the work of talented and motivated people, in a supportive and collaborative environment, dedicated to delivering an exceptional standard of work for our clien ...
-
Analyst - IT Service Desk
1 week ago
Women In Need, Inc. New York, United StatesJob Description · Job DescriptionJob Title: IT Service Desk AnalystDepartment: Information TechnologyReports To: IT Service Desk Manager · The IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of ...
-
Help Desk Analyst
2 weeks ago
Star Group LP Syosset, United States**Duties and Responsibilities**: · - person requests for assistance from users experience problems with hardware, software, Mobile devices, Jabber, VoIP, networking and other computer related technologies. · - Be proactive in resolving issues by working with users, technology tea ...
-
Deal Desk Analyst
3 weeks ago
Pivotal Partners New York, United StatesPivotal Partners is exclusively partnered to scale a Series C ($290mil) Saphire Ventures & Lightspeed Ventures backed Database companies, one of the leaders in the high-performance distributed SQL database for cloud-native applications ecosystem. · We have landed customers like G ...
-
Credit Desk Analyst
2 weeks ago
Citi New York, NY, United StatesPosition Objective: · The Latam Credit trading team is looking for credit desk analyst to cover Latam corporate credits. · Key Responsibilities: Conduct and maintain research on Latin American companies in various sectors and countries. · Generate content and trade ideas for t ...
-
Service Desk Analyst
3 weeks ago
NYC Health Hospitals New York, United StatesEmpower Every New Yorker - Without Exception - to Live the Healthiest Life Possible · NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers eve ...
Service Desk Analyst - New York, United States - TEKsystems
Description
*Description:*
Our client is a leading global law firm operating in over 30 countries all over the world. Were built on the work of talented and motivated people, in a supportive and collaborative environment, dedicated to delivering an exceptional standard of work for our clients. We operate at the forefront of the legal industry, and our deals and cases often make headline business news. With many of our partners and leadership acknowledged as leaders in their field, and with all our people demonstrating the highest levels of professionalism, we have a reputation for delivering excellence in all that we do.
Were thoughtful and inventive, and weve developed a culture in which difference and openness is positively valued, where people are free to be themselves. Were one global team, supportive and collaborative but also ambitious and driven. Our capacity to combine these qualities and provide a setting in which our people can thrive is what makes us different.
Department purpose and structure
To provide an effective and professional IT 1st line support service to Our client staff and clients in accordance with the needs of the business.
You will be responsible for logging, troubleshooting and resolving incidents and requests as the first point of contact when possible, or escalating incidents to the appropriate team.
Role purpose
This role is a fantastic opportunity to gain global experience working for one of the largest law firms in the world and learn the unique approach that a truly global firm utilizes towards Information Technology.
Key relationships
The Service Desk is the first point of contact for internal customers and external clients, it is essential for the IT Service Desk Analyst to deliver high levels of service to both these groups.
Works closely with Support Team Managers to deliver an efficient and effective service.
Works closely with other IT Service Management teams to ensure a seamless approach to support, service and security.
Job description
Context
The Service Desk Analyst is primarily responsible for the resolution of customer issues raised via phone or email.
This role involves acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. The IT function is crucial to the day-to-day success of the business and the Service Desk Analyst will play an essential part in this model.
Role and responsibilities
"Essential functions" are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by Our client. Essential duties and responsibilities include (but are not limited to):
Act as a single point of contact for customers contacting the service desk via phone, email or self-service portal, regarding IT issues and queries.
Take responsibility for the resolution of incidents ensuring as many of these are resolved at 1st line as possible
Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximize customer service and first point of contact call resolution.
Ensure that incidents and requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays.
Ensure accurate and timely updates are recorded and maintained in the IT Service Management System.
Promptly allocate incidents and requests as appropriate.
Follow processes to ensure that a high quality of service is provided to our users
Working as part of a team in order to provide a white glove service to the users.
Appropriate escalation of incidents and requests to the US Service Desk Manager in line with Our client's processes.
Complete tasks and other assigned work to agreed deadlines.
Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays.
Pass and monitor calls to the appropriate team if cannot be resolved by self and liaise with 2nd/3rd party teams when appropriate and ensure customers are updated of events relating to their call. Follow up until resolved with the assigned.
Build and maintain good customer relationships.
The role holder is expected to consider Information Security in all aspects of their role. The role holder is also expected to promote awareness and encourage compliance with Our clients Information Security policies. The role holder is required to complete the annual Information Security awareness training within the given timeframe.
Team
This position reports directly to the US Service Desk Manager and works closely with other members of the U.S. Information Technology team.
Key requirements
Minimum of 3 years experience working in as Service Desk role, including taking support calls and working with a ticketing system (law firm experience preferred) but no essential
Knowledge of iManage Work, Windows 10 and Apple iOS
Strong Knowledge supporting Microsoft Technologies (Office 365, Teams, OneDrive, etc.)
Experience using Remote Support Technologies (SCCM, Team Viewer) and Active Directory
Ability to work well under pressure
Excellent communication skills
Flexible, customer focused approach to service delivery
A good team player and willing to share skills and experience with others
Ability to work on own initiative
*Skills:*
Customer Service, Windows, MS Office, Ticketing systems, MDM, VPN
*Top Skills Details:*
Customer Service,Windows,MS Office,Ticketing systems
*Additional Skills & Qualifications:*
Candidates need to have excellent customer service skills and be able to work in a fast paced and high-pressure environment.
*Experience Level:*
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.