Stephanie Luna

People-orientated, team player, multi-tasker, quick learner, internet savvy, salesperson, mixologist,  bilingual in Spanish/English. Ambitious, personable. 

Brooklyn Chop House Times square – New York, NY

Server 2022 - Present

·       Provided exceptional experience to celebrities/patron/customers dining in.

·       Had knowledge of the menu, as well as food allergies.

·       Had knowledge of the different cocktails we served, and the different glasses/bottles of wine that we provided.

·       Made sure every table and set up was up to par before opening the restaurant, and before the next customers were sat.

Blend On The Water – LIC, NY

Server 2022-2023

·       Provided exceptional experience to patron/customers dining in.

·       Had knowledge of the menu, as well as food allergies.

·       Had knowledge of the different cocktails we served, and the different glasses of wine that we had.

·       Made sure every table and set up was up to par before opening the restaurant, and before the next customers were sat.

·       Made sure my station was always organized and clean.

Nerai – New York, NY

Captain 2018-2022

·       Provided exceptional experience to patron/customers dining in.

·       Had knowledge of the menu, as well as food allergies.

·       Had knowledge of the different cocktails we served, and the different glasses of wine that we had.

·       Made sure every table and set up was up to par before opening the restaurant, and before the next customers were sat.

·       Made sure my station was always organized and clean. 

HMS HOST LGA – Osteria Fusco – Queens, NY

Bartender / Server 2018-2019

§  Mixed/poured and served nonalcoholic-alcoholic beverages to customers sitting at the bar.

§  Provided restaurant menu, along with details of what the specials and dishes were being served, while waiting tables or serving at the bar.

§  Had knowledge of wine, beer and spirits for customers.

§  Provided top fast and friendly service while keeping my station clean and organized.

§  Cleaned and stocked bar

§  Made daily inventory sheets for items needed for the next day.

§  Prepared all fruits and garnishes.

§  Micros cash and card handling.

Spring Hill Suites by Marriott- New York, NY

Front Desk / Night auditor 2012-2018

§  Provided patrons/guests information on the area of hotel.

§  Answered phone calls, handled switch board, and provided a shuttle to and from the airport/gave directions to and from hotel.

§  Made room keys, inspected rooms, prepared romance packages, and provided our patrons/guests with excellent customer service.

§  Took payments, handled patron/guest complaints, and solved any dissatisfactions during their stay.

§  Managed all reservations throughout the day.

§  Took payments for distressed airline accommodations and guests who are checking out, also made new reservations for airlines, and regular guests staying in the facility.

§  Made nightly and monthly revenue reports.

§  Passed on any new information or mishaps that have occurred from the day to the general manager.

Laguardia community college - Nursing 3.6 GPA