- Leading a team of customer service managers and representatives who support key enterprise customers, managing daily orders, key escalations, and process improvements.
- Responsible for key customer leadership communication (quarterly forecast outlook, coordinating and managing customer audits, etc.)
- Drive the customer service strategy, goals and key KPIS's to achieve a successful customer experience
- Lead through change to elevate the customer service teams to the next level of customer service
- Customer onboarding
- Lead partnership meetings and schedule quarterly meetings to engage in cross-departmental goals and initiatives
- Participate in weekly meetings with key customers
- Manage department workflow prioritizing, scheduling, and assigning tasks while fostering a positive team environment
- Identify process challenges and order fulfillment issues and elevate to appropriate management level for resolutions for implementation
- Evaluate and implement consistent procedures across all facilities. Conduct quality assurance surveys with customers to review our service levels and KPI's.
- Stakeholders include Warehouse, Operations, Quality, Billing, Sales and Marketing, Shipping/Receiving and all other applicable departments
- College Degree 10 years' experience Customer service driven. Demonstrated success in recognizing and implementing workflow improvements
- Experience in leading a customer service team or operation, customer service training, voice/data communications, email management and communication methods
- Detail oriented, problem solver, promotes team environment
- Ability to interface successfully with customers and all levels of the organization
- Proven leadership track record and excellent interpersonal communication skills
- Ability to prioritize tasks quickly. Ability to delegate work among members of the team
- Excellent written and verbal communication skills across all forms of communication
- Ability to work with minimum supervision. Outstanding follow-through. Able to multi-task.
- Proficient in Microsoft Word, Excel, Power Point, Outlook.
- Experience measuring KPI's
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Customer Service Agent
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Customer Service
2 weeks ago
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Customer Service
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Expedited Logistics and Freight Services Houston, United States**About us** · At ELFS, LLC it is our responsibility to ensure our clients achieve their transportation and warehousing goals. You can be assured that whatever your logistics needs, our team will do everything possible to assist you with our wide range of services. Our standard a ...
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SIP Houston, United StatesWe are waterworks manufacturer that is family owned and operated for 60 years. Our customer base is nation wide and include Canada, Mexico and Puerto Rico. · Our Customer Service TEAM prides itself on making sure our customers receive a complete Customer Service Experience. · Oth ...
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Globaltex Fine Linens Houston, United States_Sales Representative_ · Elevate our customer experience through exceptional service. Join our vibrant team as a Sales Representative. At Globaltex Fine Linens we're passionate about understanding that the right linens and towels can transform a space, adding a touch of elegance ...
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Customer Service Representative
2 weeks ago
DXP Enterprises Houston, United StatesResponsibilities of the **Customer Service Representative **include, but are not limited to: · - Responding to customer inquiries regarding company products and services · - Processing customer phone orders · - Checking availability of stock and shipping dates · - Quoting prices, ...
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Customer Service Representative
6 days ago
New Era Innovations Houston, United StatesJob Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and ...
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Customer Service Representative
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NewTechWood Houston, United StatesWe are looking to hire a dedicated, empathetic and dynamic Customer Service Representative to join our team. As a Customer Service Representative, you will be a point of contact for our valued customers to make sure they receive support and assistance with their inquiries. · **Du ...
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Customer Service Representative
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Vibration Mountings and Controls Inc Houston, United States: · The Customer Service Representative has general customer service responsibilities for customers. · **Essential Job Responsibilities not limited to**: · Customer Service · - Respond to customer requests for information regarding products, pricing and services. · Order Entry · ...
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Customer Service Rep
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Customer Service Advocate
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Customer Service Representative
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Customer Service Bdc
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Sonic Automotive Houston, United States**Company Description** · At **Momentum BMW/Mini**,** a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to ...
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Puffer-Sweiven Houston, United States**Company Description**: · For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical sup ...
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Customer Service Representative
1 week ago
DXP Enterprises Houston, United StatesResponsibilities of **Customer Service Representative** include, but are not limited to: · - Responding to customer inquiries regarding company products and services · - Processing customer phone orders · - Checking availability of stock and shipping dates · - Quoting prices, fil ...
Director, Customer Service - Houston, United States - Quantix Supply Chain Solutions
Description
Job TypeFull-time
Description
Customer Service Director
The Customer Service Director is responsible for overseeing the customer service department that work with external customers and warehouse operations, concentrating in Houston area and Export operations.
Build connections with key enterprise customers to deliver a high level of customer experience through Best Practices, collaboration with other Customer Service Directors and Internal Stakeholders, while maintaining the utmost integrity.
KEY RESPONSIBILITIES:
Requirements
Job Requirements
SKILLS, KNOWLEDGE, AND EXPERIENCE: