Customer Service Associate - Houston, United States - SIP

SIP

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are waterworks manufacturer that is family owned and operated for 60 years. Our customer base is nation wide and include Canada, Mexico and Puerto Rico.

Our Customer Service TEAM prides itself on making sure our customers receive a complete Customer Service Experience.

Other qualities included in our search to build our team are:

Show attention to detail
Be organized, manage time wisely, stay on task
Execute communication with customers with accuracy and in a timely manner

Day to Day Job Responsibilities:

First point of contact with customers
Order processing
Quotes request processing
Stock checks
Order confirmations
Tracking information to customers
Turn in daily paperwork for invoicing
Communicate stock discrepancies
Be a part of product development communication between customer and management
Liaison to outside sales team/management regarding customer concerns
Return/credit processes
Weekly reporting processes

No experience necessary-but exposure to customer service / service industry is preferred. Basic Excel & Computer Skills Required.

High School Diploma

Benefits: