Customer Service Specialist - Houston, United States - Puffer-Sweiven

Puffer-Sweiven

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability.

We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations.

Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

Process Control & Safety Systems
Control Valves & Regulators
Isolation Valves & Actuation
Oil & Gas Automation
Reliability Solutions & Services
Pressure Management
Specialty Pumps & Rotating Equipment
Instrumentation
Maintenance & Repair Services

Duties and Responsibilities:

Transfer quotations into business system and enter on appropriate manufacturing / assembly facility.
Ensure timely delivery of product documentation and shipment of backlog.
Monitor shipment schedules, provides schedule updates to customer and schedules customer inspections.
Ensure all order related documentation is submitted in a timely manner using established procedures.
With direction from Inside Sales, responsible for entering change orders.
Assist Inside Sales with invoicing and associated documentation.
Responsible for reviewing and monitoring commission reconciliation.
Assist Sales Team with copying, filing, typing, collections and general administration activities.
Responsible for providing suggestions to improve work process, including reduction in nonconformance, increased efficiency, profitability, hitrate and customer satisfaction.
Perform related duties as required.
Develop and maintain awareness of all products and services provided by Puffer-Sweiven.

QUALIFICATIONS:

Education/Knowledge:

High School education required with some college business course work preferred.
Knowledge of office administrative procedures, standard office equipment and the sales order process.

Experience/Skills:

13 years administrative experience or equivalent education and training. Company Sales Order system or comparable experience preferred.
Direct experience in a sales and or customer service oriented work environment preferred.

COMPETENCIES:

Good interpersonal skills develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
Good verbal communication skills communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills.
Good writing skills writes in a manner appropriate for business and messages information coherently.
Good organizational skills prioritizes and efficiently completes competing tasks, pays attention to detail, verifies information as appropriate and detects and corrects errors.
Good problem solving skills ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
Good teamwork identifies with the team and it's goals and contributes to the groups effectiveness.
Good customer service skills provides prompt and personalized assistance to customers and manages customer expectations relative to deliverables and timeframes.
Exhibits professionalism projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.