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    Sales Associate - San Antonio, United States - Puffer-Sweiven

    Puffer-Sweiven
    Puffer-Sweiven San Antonio, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    Company Description:

    For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

    Specialties:

    As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

    • Pressure Management
    • Isolation Valves & Actuation
    • Control Valves & Regulators
    • Process Control & Safety Systems
    • Oil & Gas Automation– fiscal custody metering, controls, and SCADA
    • Reliability Solutions & Services
    • Specialty Pumps & Rotating Equipment
    • Instrumentation
    • Maintenance & Repair Services

    Job Title: Sales Associate

    Overview:

    Under general supervision of the Inside Sales Supervisor and direction of the Account Manager, the Sales Associate is responsible for providing both technical and commercial sales support to the Account Manager and the customers they serve. Acts in coordination with the Outside Sales force to identify opportunities, provide product solutions and lead the customer through the sales process.

    DUTIES AND RESPONSIBILITES:

    • Prepare proposals/quotes including product sizing, selection and pricing to assist Outside Sales in selling products and services.
    • Interact with customers on a day-to-day basis providing technical, commercial and general sales support.
    • Evaluate RFQ's for testing, documentation and technical content to ensure proposed solutions meet customer requirements.
    • Evaluate customer requirements and identify opportunities for optimizing margin and expanding scope of products/services supplied.
    • Manage workload and engage available internal and external resources as required to meet customer deadlines.
    • Manage change of customer requirements to quotations and active orders reducing non-conformance while driving customer satisfaction.
    • Proactively follow up with customers on quotations achieving a high hit rate of conversion to orders and ensuring customer satisfaction.
    • Participate in customer meetings as required to ensure clear communication of customer requirements.
    • Work with Sales Assistant in post award activities to ensure customer expectations are exceeded and drive customer satisfaction.
    • Develop and maintain a high level of technical proficiency with products represented.
    • Develop and maintain a high level of proficiency with internal business system and principal supplied sizing tools.
    • Develop and maintain awareness of all products and services provided by Puffer-Sweiven to identify opportunities for expanding scope of supply.
    • Assist Outside Sales in achieving the strategic goals of assigned accounts.
    • Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency.
    • Performs other duties and required.

    QUALIFICATIONS

    Education/Knowledge:

    • BS/BA degree preferred or combination of applicable education and experience.
    • Advanced technical knowledge/understanding of product offerings, business and the industries served.
    • Detailed understanding of internal and principal organization, operation and processes.

    Experience/Skills:

    • 3-5 years as an inside sales representative or equivalent in a technical sales environment.
    • Strong written and verbal communication skills.
    • High level of PC proficiency including MS Office, principal supplied software, internal business system and internet.
    • Demonstrated ability to communicate and coordinate with a cross section of other employees, principals, and customers.
    • Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
    • Excellent problem solving skills.
    • Strong interpersonal skills and the ability to work as part of a team.
    • Strong time management skills including ability to multi-task.
    • Demonstrated attention to detail.
    • High ethical standards in dealing with customers and principals.
    • Good self-management skills to include dependability, initiative, innovation, professionalism and organization skills.

    WORKING CONDITIONS/PHYSICAL DEMANDS

    • Must be able to wear minimum level of required Personal Protective Equipment (PPE) without restriction which may include but is not limited to: safety glasses and hearing protection.
    • Must have the ability to perform work with occasional walking and standing.

    Employment at Puffer-Sweiven LP or any of its affiliates is employment at-will.

    The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by employees of this position. Employees may be required to perform job-related tasks other than those specifically presented in this description.

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