Maria Sanchez

 I am 50 years and have been in the customer service industry for the last 25 years under retail, banking and medical.

PROFESSIONAL EXPERIENCE 

2008-2022 Aetna/CVS Insurance Company San Antonio, TX 

Health Concierge (October 2013-December 2022) 

Customer Service Representative (October 2008-September 2013) 

Provide customer service to all members in a single point of contact method to address and resolve all concerns 

2010-2015 Eddie Bauer San Antonio, TX 

Customer Service Representative 

Engage with outfitting customers and deliver legendary customer service 

1992-2012 Macy’s Department Store San Antonio, TX 

Open store and balance vault for deposit and replenish all registers 

Record incoming/outing shipment invoices of store merchandise 

1999-2008 Citibank San Antonio, TX 

Attendance Unit Specialist (December 2003-January 2008)  

Proactively entered absences, tardy, and shift trades for service teams 

Tracked and recorded FMLA and Short/Long Term Disability leave according to the policies of MetLife and Human Resources 

Distributed weekly attendance reports to management while reviewing for possible corrective action escalation according to HR policies 

Successfully supporting management and Human Resources to have effective Service and Sales teams in the San Antonio site 

Financial Associate (August 1999-December 2003) 

Provided customer service on existing Citibank accounts while educating clients on additional products and services to meet the customers ever changing needs 

Researched client accounts and provided resolutions to account issues 

EDUCATION 

South San High School San Antonio, TX 

Received high school diploma 

Texas State University San Marcos, TX 

30 credited hours