Customer Service - Houston, United States - Nerds R Us
3 weeks ago
Description
Job Overview:
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team.
As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
This is a key role within our organization, and we are looking for someone who can effectively communicate with customers, analyze their needs, and provide solutions.
Duties:
- Assist customers with inquiries, complaints, and product/service information
- Provide accurate and timely responses to customer inquiries
- Enter customer data and update account information in the system
- Upsell products or services to customers when appropriate
- Process orders, returns, and exchanges
- Resolve customer issues or complaints in a professional manner
- Collaborate with other departments to ensure customer satisfaction
- Maintain a high level of product knowledge to effectively assist customers
Experience:
- Previous experience in a customer service role is required
- Strong communication skills, both verbal and written in English; bilingual or multilingual abilities are a plus, especially Spanish
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Experience with upselling or sales is preferred
Note:
All positions must be paid including internship positions.
Pay:
$ $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 2 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Inperson
- Office
Ability to Relocate:
- Houston, TX: Relocate before starting work (required)
Work Location:
In person
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