Customer Service - Houston, United States - Wells Pharma of Houston
Description
SUMMARY:
This role assists the Sales team and performs Customer Service functions as outlined below.
Customer Service Duties:
- Answer questions from current and potential customers
- Answering phone calls routed to Sales and Customer Service
- Upselling products to current customers
- Placing orders for customers and sales representatives
- Other duties as required
Sales Assistant Duties:
- Working with sales representatives for order status, help with marketing collateral, etc.
- Assisting sales leadership with reporting, data entry, etc.
- Daily/Weekly reporting responsibilities for sales team:
- Daily/Weekly/Monthly Sales Reports
- Distribute Daily Inventory reports
- Distribute weekly Production Schedule reports
- Coordinate State Pharmacy licensing activities
- Act as pointperson on all new/renewal licensing activities
- Coordinate paperwork responses/submissions
- Follow-Up on licensing status
- Administrate Salesforce CRM
- Perform marketing duties
- Collect competitive intelligence
- Assist Sales Team with marketing material
- Manage and coordinate Tradeshow attendance
- Maintain tradeshow list and attendance responsibilities
- Submit paperwork for tradeshow participation
- Coordinate/Assist with travel arrangements
- Perform New Account onboarding activities
- Enter new accounts into LifeFile
- Send out "Welcome Packet" (to be developed) to new accounts
- Act as Customer Service Representative until activity warrants additional CSR's
- Answer logístical questions from existing customers
- Perform Order-Entry when necessary
EDUCATION
- High School Diploma / GED Equivalent REQUIRED,
- College or equivalent PREFERRED
- Call center / switchboard / customer service (min 2 yrs experience) REQUIRED
- Pharmacy experience PREFERRED
Pay:
From $17.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (required)
Experience:
- Customer service: 2 years (required)
- Call center: 2 years (required)
Work Location:
In person
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