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    Customer Service Agent - Houston, United States - Majority

    Majority
    Majority Houston, United States

    2 weeks ago

    Default job background
    Description

    ** Customer Service Agent**

    Department:

    Customer Service

    Location:

    Houston

    *MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa Prepaid card, money remittance, and international calling. We are built for migrants, by migrants.*

    *Global migration is a 21st-century reality. Whether people are following their dreams, love or new experiences, more and more of us are leaning towards new environments. Our purpose at MAJORITY is to empower the amazing, the brave, and the talented and help them achieve all of their ambitions.*

    *We believe that everyone deserves the same opportunity to succeed. Our mission is to provide migrants the tools to thrive in their new country.*

    *We are a diverse group of people from over 40 different countries that come together every dayand were looking for others driven by the same desire to create meaningful products that bridge cultural and geographic distances*

    **We are looking for a Spanish speaking Customer Service Agent**

    **Responsibilities:**

    As a member of our Customer Service team you will help our English and Spanish speaking customers by phone and email from our Houston office but also help them face to face at our new Meet-up place (a physical location caf/office where we meet our customers at). You need to be fluent, written and spoken, in English and Spanish. *Please note that you need to be based in the US already.*

    **Requirements:**

    Spanish, on a mother-tongue level

    Previous experience from customer service

    A big plus if you have experience from the service industry

    Fantastic communication skills and extremely service minded

    Great at combining quality focus with efficiency

    **We are looking for:**

    A hardworking individual who thrives in a rapidly changing environment with tight deadlines

    Someone who is into the details and passionate about quality

    A fast learning and dedicated person who is ready to grow with Majority

    A problem solver who loves new challenges

    *We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*

    * *

    ***Spanish***

    * *

    *MAJORITY es una innovadora aplicacin financiera digital todo-en-uno que incluye una cuenta asegurada por la FDIC, una tarjeta Visa prepago, envos de dinero y llamadas internacionales. Construida por migrantes y para migrantes.*

    *La migracin global es una realidad del siglo 21. Ya sea porque la gente persigue sus sueos, amores o van en busca de nuevas experiencias, cada vez somos ms los que nos aventuramos a nuevos ambientes. Nuestro propsito en MAJORITY es empoderar a los increbles, los valientes y los talentosos y ayudarles a lograr todas sus ambiciones.*

    *Creemos que todos se merecen la misma oportunidad de tener xito. Nuestra misin es proveer a los migrantes las herramientas para sobresalir en su pas nuevo.*

    *Somos un grupo diverso de personas de ms de 40 pases distintos que comparten juntos cada day estamos buscando a otras personas impulsadas por el mismo deseo de crear productos cargados de significado que reduzcan las distancias culturales y geogrficas.*

    **Buscamos a un Agente de Servicio al Cliente hispano parlante**

    **Responsabilidades:**

    Como miembro de nuestro equipo de Servicio al Cliente t ayudars a nuestros clientes en ingls y en espaol por telfono y por email desde nuestra oficina de Houston pero tambin les ayudars cara a cara en nuestra ubicacin "Meet-up" (un lugar fsico caf/oficina donde interactuamos con nuestros clientes). Necesitas manejar el ingls y el espaol de forma fluida, tanto oral como escrita. *Por favor toma en cuenta que necesitas ya estar viviendo en los EEUU.*

    **Requisitos:**

    Espaol, a un nivel nativo

    Experiencia previa de servicio al cliente

    Es una gran ventaja si tienes experiencia en la industria de servicio

    Habilidades de comunicacin fantsticas y muy orientado/a al servicio

    Bueno/a combinando el enfoque en calidad con la eficiencia

    **Estamos buscando:**

    Un individuo trabajador que sobresale en un ambiente que cambia rpido con plazos ajustados

    Alguien que est en los detalles y se apasiona por la calidad

    Una persona que aprende rpido y es dedicada, que est lista para crecer con Majority

    Un solucionador de problemas que ame los retos nuevos

    *Somos MAJORITY. Somos internacionales, ambiciosos, amables e inclusivos. Creemos en la igualdad de oportunidades y valoramos la diversidad. No discriminamos por razn de raza, religin, color, origen nacional, gnero, orientacin sexual, edad, estado civil, condicin de veterano o discapacidad.*

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