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    Customer Support Representative - San Diego, United States - RMS North America LLC

    RMS North America LLC
    RMS North America LLC San Diego, United States

    1 week ago

    Default job background
    Description

    Working in a fast-paced call center environment, the Customer Support Representative is primarily responsible for assisting existing customers with their technical support needs. The Customer Support Representative will perform a question diagnosis while guiding users through step-by-step solutions. Being an expert in the RMS Hospitality Suite, support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

    Reporting directly to the Customer Support Manager, a Customer Support Representative will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. ****Here's the gist...****

    ****Responsibilities****

    Become an expert in RMS Hospitality Suite and software products and modules.

    Manage heavy inbound and outbound call volume.

    Gather customers information and determine the issue by evaluating and analyzing the symptoms

    Troubleshoot software issues, internet connectivity and light hardware troubleshooting.

    Log and respond to customer service requests in a timely manner.

    Manage and maintain client records.

    Setup and troubleshoot multiple software modules including but not limited to Quickbooks, Boomgates and Point of Sale terminals.

    Thoroughly explain and guide clients through resolution options in a clear and concise manner.

    Other duties as assigned by the Supervisor.

    Strong analytical and problem-solving skills required.

    Conflict resolution, troubleshooting and conflict management.

    Ability to work in an ever changing fast paced work environment with a contagious positive attitude.

    Detail oriented, well organized, and ability to multitask in a results oriented business environment.

    Excellent written and verbal communication skills.

    Efficiently manage time to focus on customer activity requirements and requests.

    Work independently as a self-starter, motivated member of the team.

    Demonstrate accuracy and thoroughness and monitor own work to ensure quality

    ****A little more about you...****

    Advanced computer skills including a high degree of proficiency in Microsoft Word, Excel, Outlook and PowerPoint

    Detail oriented, highly organized and ability to multi-task in a results-oriented business environment

    Excellent written and verbal communication skills

    Strong analytical and problem-solving skills

    Efficiently manage time to focus on position activities and requests

    Ability to identify, prioritize and focus on critical tasks.

    Work independently as a self-starter, motivated member of the team

    Persuasive, confident oral communicator and a contagious positive attitude.

    Demonstrate accuracy and thoroughness and monitors own work to ensure quality.

    Energetic professional who does not mind wearing multiple hats.

    Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision

    Email your resume to and we'll be in touch

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