Customer Support Representative - San Marcos, United States - AS Development

AS Development

Verified Company

San Marcos, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our company is recognized as one of the most influential business consulting firms in San Diego. Our commitment and efforts to create long lasting relationships and support our customers is what separates us.

We are seeking to expand our team by hiring a Customer Support Representative who will assist us in our market expansion in the telecommunications industry.

To ensure that we exceed our goals, we are looking for a highly-skilled Customer Support Representative who is detail oriented, maximizes the highest efficiency of professionalism, and will put our customers needs first.

Our mission is to provide support to our customers with individualized and professional approaches.

As a Customer Support Representative, you will have the opportunity to train directly with our senior-level management leaders and gain extensive knowledge on how to effectively represent our clients.

Additionally, our Customer Support Representative will collaboratively work with some of our finest team members across other departments in sales, customer service, and account management.

We pride ourselves in the ongoing and diverse training we provide our Customer Support Representative's that truly allows them to grow into an established career.

The Customer Support Representative position is designed for someone with a true passion in customer service, customer support and creating value

Responsibilities of a Customer Support Representative:

Increase new customer acquisitions by utilizing product knowledge to educate potential customers on our client's products, services, and sales promotions to increase revenue generated
Identify potential customer concerns and facilitate proactive solutions
Ensure all customer records including contact information, billing address, installation date, and preferred sales package are correct before submitting to our sales team

Customer Support Representative Preferred Skills:

Charismatic, empathetic, and personable demeanor that is well perceived by potential customers and fellow Customer Support Representatives
Adaptable to fastpaced environments and flexible working both independently and collaboratively in a team
Extroverted nature and confident in verbal communication, visual presentation, and public speaking
Solutionoriented and provides creative, clear, and concise responses to our customer's issues through critical thinking
Selfdriven, motivated, and eager to train with our seniorlevel Customer Support Representatives to develop stronger relationship building skills with our clients

Basic Qualifications for a Customer Support Representative:

High School diploma or comparable certification required
12 years experience in a customer service, customer support, sales, or similar field is recommended
Flexible schedule and reliable transportation

Pay:
$42, $52,000.00 per year

Benefits: