- Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.
- Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner.
- Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
- Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner.
- You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
- Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first-call resolution basis.
- Basic understanding of ITIL Skills and business processes.
- 2 - 4 years working within an IT environment
- You will manage multiple cases daily.
- You will assist peers with their cases.
- You will participate in User Acceptance Testing (UAT).
- Desired requirements:
- A good understanding of the ServiceNow platform is an advantage
- Experience with using and troubleshooting SaaS applications
-
Customer Support Representative
25 minutes ago
Next Level Cycles SD San Diego, United StatesWe are seeking a Customer Support Representative who will be able to think big with us as we continue to expand our knowledge of one of the best entertainment industries on the market. We are an up-and-coming business consulting firm that works with the largest and latest advance ...
-
Benefits Support Representative
1 week ago
Integrated Labor Solutions San Diego, United StatesBenefits Support Representative · Position Overview: · Integrated Labor Solutions (ILS) is seeking a customer-service focused Benefits Support Representative to join the SDPEBA team in San Diego, CA. At ILS we pride ourselves on our ability to provide "Platinum Service," which si ...
-
Customer Support Representative
27 minutes ago
Tranzeal Inc San Diego, United StatesJob Title: Customer Support Representative · Duration · - 1 Year · Pay Rate: · Location: San Diego, CA · of Positions: 1 · Note**:This position requires to be onsite two days a week. Wednesdays and Thursdays** are currently prominent but may change. · **Description**: · Job Categ ...
-
Call Center Representative, Technical Support
21 hours ago
Spectrum San Diego, United States**Do you want to join a Fortune - 100 company?** · The benefits are clear: · - Base Pay is $20.00/hr (plus Shift Diff pay potential for weekend and late shifts) with opportunity for accelerated Career Progression and increase to $22 p/hr base pay within the first 6-8 months (10% ...
-
Dealer Support Representative
1 week ago
Watkins Manufacturing Vista, United StatesWe are hiring a **Dealer Support Representative **to join our **Operations **team · **DISCOVER** · Are you someone that enjoys working with customers and building strong relationships? As a Dealer Support Representative you will be responsible for managing assigned dealer account ...
-
Customer Support Representative
1 week ago
AS Development San Marcos, United StatesOur company is recognized as one of the most influential business consulting firms in San Diego. Our commitment and efforts to create long lasting relationships and support our customers is what separates us. We are seeking to expand our team by hiring a Customer Support Represen ...
-
Customer Support Representative
1 week ago
IMMEDIATE START San Diego, United StatesThe customer comes first within the hospitality industry and that is no exception at Babylon . Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach ...
-
Customer Support Representative
15 hours ago
IMMEDIATE START San Diego, United StatesThe customer comes first within the hospitality industry and that is no exception at Babylon . Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach ...
-
Customer Support Representative
1 week ago
RMS North America LLC San Diego, United StatesWorking in a fast-paced call center environment, the Customer Support Representative is primarily responsible for assisting existing customers with their technical support needs. The Customer Support Representative will perform a question diagnosis while guiding users through ste ...
-
Customer Support Representative
1 week ago
Workoo Technologies San Diego, United StatesAbout the job Customer Support Representative · Obligations And Accountabilities · Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make up ...
-
Customer Support Representative
2 days ago
Tranzeal, Inc. San Diego, United StatesJob Title: Customer Support Representative · Location: San Diego, CAThis position requires to be onsite two days a week. Wednesdays and Thursdays are currently prominent but may change. must have:Technical background and ability to learn and absorb technology quickly. · Great wr ...
-
Operations Support Representative
2 weeks ago
Advanced Chemical Transport LLC Escondido, United States**Job Summary** · This position will support operations for ACTenviro at the site. The position includes but is not limited to data entry, which covers a variety of different entry, printing work orders that are generated from the sales teams, maintaining a list of assigned custo ...
-
Customer Support Representative
1 week ago
Culligan 11KS San Diego, United StatesBenefits:Employee discountsOpportunity for advancementWellness resourcesBenefits/PerksMedical insuranceDental insuranceVision insurance401K retirement with company matchVacation, paid time offCompany-paid trainingEmployee discounts for Culligan in-home productsEligibility for ann ...
-
Customer Support Representative
1 week ago
Culligan 11KS San Diego, United StatesBenefits: · Employee discounts · Opportunity for advancement · Wellness resources · Benefits/Perks · Medical insurance · Dental insurance · Vision insurance · 401K retirement with company match · Vacation, paid time off · Company-paid training · Employee discounts for ...
-
Customer Support Representative
1 week ago
R.S. Hughes San Diego, United States**Customer Support Representative (Vista, CA)** · - San Diego · Vista, CA, USA · Full Time · **Customer Support Representative** · R.S. Hughes Company, Inc. is seeking a dynamic full-time Customer Support Representative to join our team. You will join the Inside Sales Team t ...
-
Customer Support Representative
1 week ago
Culligan 11ks San Diego, United States Full timeBenefits: · Employee discounts · Opportunity for advancement · Wellness resources · Benefits/Perks · Medical insurance · Dental insurance · Vision insurance · 401K retirement with company match · Vacation, paid time off · Company-paid training · Employee discounts for Culligan in ...
-
Support Service Representative
1 week ago
AMR Corp. San Diego, United StatesLocated in San Diego, CA · More Information about this Job: · Support Service Representative (VST) · IMMEDIATELY HIRING VEHICLE SERVICE TECHNICIAN FULL-TIME Opportunity · $1000 Sign-On Bonus after 6 months of Full-Time employment with AMR San Diego · $16.85 Hourly · We're ...
-
Support Service Representative
4 days ago
AMR Corp. San Diego, United StatesMore Information about this Job: · Support Service Representative (VST) · IMMEDIATELY HIRING VEHICLE SERVICE TECHNICIAN FULL-TIME Opportunity · $1000 Sign-On Bonus after 6 months of Full-Time employment with AMR San Diego · $16.85 Hourly · Were hiring a Vehicle Service Techn ...
-
Customer Support Representative
1 week ago
Dice San Diego, United StatesDice is the leading career destination for tech experts at every stage of their careers. Our client, Collabera LLC, is seeking the following. Apply via Dice today · Job Title:Customer Support Representative · Location:San Diego, CA · Pay Range:$25/hr. - $29/hr. · Responsibili ...
-
Customer Support Representative
2 days ago
Collabera LLC San Diego, United StatesPosition : Customer Support Representative · Location : San Diego, CA · Duration : 12 Months · Pay Rate : 20/hr - 25/hr · Responsibility · Log cases on the IT Service Desk and maintain details of software/hardware problems detected. · Provide initial triage technical support by a ...
Customer Support Representative - San Diego, United States - Russell Tobin
Description
What are we looking for in our Customer Support Representative?
The Information Technology team at Russell Tobin & Associates is supporting a top Software Development organization that has an opening for Customer Support Representative.
Location: 4810 Eastgate Mall, L_SAN003, San Diego, CA 92118, United States (Hybrid)
Duration: 12+ months
Rate: $25 - 28/- hrs on w2
Job Description:
Our Client is currently seeking a motivated Customer Support Representative to join our Customer Support team, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the Client's platform, to ensure a positive customer experience.
In this role you will:
"Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors."
#CB
#LI-SS6
Rate/Salary: $25 - 28/- hrs on w2