- Grow as a strategic, trusted, and valued partner for a portfolio of clients.
- Develop mutually beneficial, long-term partnerships between the organisation and clients.
- Advise clients on efficient support of the fintech solution and maximise its usage.
- Create clear communication channels and streamlined processes between the organisation and client teams.
- Properly monitor client satisfaction while controlling support costs.
- Ensure production instance quality through optimised support, aligning with contractual obligations and client business objectives.
- Organise support activities and define/optimise staffing requirements.
- Ensure the availability of suitable support structures at both the organisation and client levels.
- Strategically expand the usage of the fintech solution throughout the production instance life cycle.
- Assist in leveraging and expanding the solution's usage throughout the client organisation.
- Manage change requests, including staffing, delivery quality, and consistency with organisational standards.
- Extensive experience in treasury or capital markets IT work within the fintech industry, specifically Murex.
- Proven experience as a trusted key point of contact in client relationships.
- Expertise in supervising the delivery of production support, including managing cross-functional teams.
- Ability to act as an escalation point and proactively address issues/risks at both organisational and client levels.
- Previous experience in managing relationships between stakeholders at banks or hedge funds and external vendors or system integrators.
- Demonstrated ability to develop trust-based relationships with client contacts.
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Murex System Expert - New York, United States - Talentee
Description
Murex Manager
New York, USA | Hybrid | USD 180k - 250k
Our client is a leading financial technology firm, and theyre in search of a Murex Client Partner to join their team in New York.
Previous experience in Murex Delivery is essential for this role
What youll focus on:
Who you are: