Customer Partnership Manager - New York, United States - Boots Retail USA Inc

Description

• The Manager of Customer Supply Chain is responsible for increasing supply chain efficiency while meeting onshelf availability goals and maximizing collaboration between retailer operations.
• KEY ACCOUNTABILITIES AND RESPONSIBILITIES:
• Work closely with the Account, Brand, Supply, and Finance teams to ensure that information related to potential service, inventory, or issues specific to the customer are escalated and resolved appropriately. Have a good understanding of these functional partners and the ability to lead collaboration.
• Own and drive improvements against the defined KPIs; OSA, Instock %, OTIF, OTFR, Service Levels, Chargeback review, Sell Through %, Weeks of Supply, and Forecast Accuracy.
• Key driver in the S&OP process with an understanding of customer demand and the impact on financials be the supply chain liaison for demand/supply.
• Manage daily, weekly, monthly, and quarterly supply/operations reporting both for customers and internal teams which show performance and highlight key findings (ability to have micro/macrolevel analysis).
• Review, modify, and track necessary customer weekly purchase orders/ fulfillment along with financial reporting.
• Identify current and future risks to instock levels based on constraints. Be able to recommend opportunities to protect onshelf availability and sales.
• Use customer databases and portals to optimize and analyze SKU data and incorporate the latest sales trends and promotional impact into the forecast.
• Plan and execute new product innovation, secondary displays, planogram changes, and run in / run out at the customer.
• Be the expert in your customer supply chain, being able to brief the team on any changes to partner requirements.
• Build and manage relationships with customer supply chain team counterparts to drive collaboration and continuous improvement.
• Contribute to the achievement of total customer satisfaction by providing highquality and timely service to all internal colleagues and external customers.

• 5+ years' experience in inventory /supply chain/operations management
• A selfstarter with demonstrated results in working with mínimal daily supervision
• Team player and ability to work crossfunctionally leading all supply/operations for the retailers
• Strong commercial awareness, ability to keep up with change in trends and pivot when needed
• Proven planning, analytical, creative, and problemsolving capabilities
• Effective interpersonal skills required for interaction with various levels of internal organization and partners
• Fundamental understanding of demand planning and forecasting process
• Knowledge of forecasting/ requirements planning/inventory management systems (APICS certification is beneficial)
• Knowledge of Walgreens is preferred
• Excellent attention to detail and strong accuracy skills
• Strong written, oral communication and listening skills
• Strong computer and systems skills, Microsoft Office Suite (experience with SAP an advantage)
• Must be an advanced user of MS Office Excel