- CA Resident at Prime Therapeutics in Boise, Idaho, United States Job Description Our work matters.
- CA Resident Job Description Summary Works to ensure acceptable service levels, abandonment rates and reporting of call handling related metrics.
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Management Analyst
6 days ago
Idaho State Job Bank Boise, United StatesManagement Analyst at Guidehouse in Boise, Idaho, United States Job Description Job Family : Management Consulting Travel Required : Up to 10% Clearance Required : Ability to Obtain Public Trust What You Will Do : Guidehouse is seeking an experienced Management Consultant to join ...
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Management & Program Analyst
3 weeks ago
Idaho State Job Bank Boise, United StatesManagement & Program Analyst at Veterans Benefits Administration in Boise, Idaho, United States Job Description Summary Serves as a Change Management Agent (CMA) in the Office of the Director. The incumbent plays a key role in managing the successful transition of the implementat ...
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Project Management Analyst
6 days ago
Idaho State Job Bank Boise, United StatesProject Management Analyst (Cyber) at Guidehouse in Boise, Idaho, United States Job Description Job Family : Management Consulting Travel Required : None Clearance Required : Ability to Obtain Public Trust What You Will Do: The Project Management Analyst will support the Program ...
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Workforce Management Analyst
3 weeks ago
Idaho State Job Bank Boise, United StatesWorkforce Management Analyst (Remote) at Under Armour, Inc. in Boise, Idaho, United States Job Description Workforce Management Analyst (Remote) Date: Jan 24, 2024 Location: Remote, US Company: Under Armour Values & Innovation At Under Armour, we are committed to empowering those ...
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Data Management Analyst
5 days ago
Idaho State Job Bank Boise, United StatesData Management Analyst at Guardian Life in Boise, Idaho, United States Job Description As part of Guardian's strategy to Wow the Customer, Reimagine Mutuality, and Unleash what's possible; we are building a Data Management Center of Excellence This team will focus on building an ...
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Managed Care Analyst
3 weeks ago
Haggen Food & Pharmacy BOISE, United StatesAbout the company Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national Analyst, Business, Pharmacy, F ...
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Vulnerability Management Program Analyst
6 days ago
Idaho State Job Bank Boise, United StatesVulnerability Management Program Analyst at Micron Technology, Inc. in Boise, Idaho, United States Job Description Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions tha ...
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Senior Content Management Analyst
6 days ago
Idaho State Job Bank Boise, United StatesSenior Content Management Analyst at Wolters Kluwer in Boise, Idaho, United States Job Description The Tax Content QA Analyst (the ' Analyst ') is responsible for testing CCH AxcessTM Tax and CCH ProSystem fx Tax ('CCH Software'), which is used by public and private accounting fi ...
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Contract Financial Management Analyst
6 days ago
Idaho State Job Bank Boise, United StatesContract Financial Management Analyst at Cayuse Holdings in Boise, Idaho, United States Job Description Overview The Contract Financial Management Analyst role will support our project delivery team by managing the financial aspects of contracts, ensuring profitability, and compl ...
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Associate Managed Care Analyst
1 day ago
Idaho State Job Bank Boise, United StatesAssociate Managed Care Analyst at Highmark Health in Boise, Idaho, United States Job Description Company : Allegheny Health Network Job Description : GENERAL OVERVIEW: This job builds and maintains hospital, professional, and ASC contracts in Epic. Identifies underpaid accounts a ...
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Senior Risk Management Analyst
6 days ago
Idaho State Job Bank Boise, United StatesSenior Risk Management Analyst at Simplot in Boise, Idaho, United States Job Description Senior Risk Management Analyst Location: Boise, ID, US, The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related bu ...
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Managed Care Support Analyst
1 day ago
Idaho State Job Bank Boise, United StatesManaged Care Support Analyst at Highmark Health in Boise, Idaho, United States Job Description Company : Allegheny Health Network Job Description : GENERAL OVERVIEW: This role processes payor contracts for single case agreements, manages contract repository, and completes facilit ...
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Sr. Analyst, Inventory Management
5 days ago
Idaho State Job Bank Boise, United StatesSr. Analyst, Inventory Management at Cardinal Health in Boise, Idaho, United States Job Description What Inventory Mgmt contributes to Cardinal Health Inventory Management is accountable for the design and execution of demand planning and customer forecasting systems, supply plan ...
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The Judge Group Boise, United StatesThe J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming ...
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Simplot Boise, United StatesIdentity and Access Management Delivery Analyst · Location: · Boise, ID, US, · The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food ...
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Senior Research Analyst/Managing Consultant
3 weeks ago
Idaho State Job Bank Boise, United StatesSenior Research Analyst/Managing Consultant at Guidehouse in Boise, Idaho, United States Job Description Job Family : Research and Analysis Consulting Travel Required : Up to 10% Clearance Required : None What You Will Do: Guidehouse Insights is a client-facing emerging technolog ...
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Intern - Order Management Operations Analyst
2 weeks ago
Idaho State Job Bank Boise, United StatesIntern - Order Management Operations Analyst at Micron Technology, Inc. in Boise, Idaho, United States Job Description Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions ...
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Workforce Management Business Process Analyst
2 weeks ago
Idaho State Job Bank Boise, United StatesWorkforce Management Business Process Analyst at Oracle in Boise, Idaho, United States Job Description Job Description Workforce Management Analyst You will participate in resource planning & and business strategy. The complexity of our work is vast, and your contributions will b ...
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Third Party Risk Management Senior Analyst
6 days ago
Idaho State Job Bank Boise, United StatesThird Party Risk Management Senior Analyst at Deloitte in Boise, Idaho, United States Job Description Job Title: Senior Analyst Third Party Risk Management The Team The Risk & Brand Protection (R&BP) teams are strategic enablers of growth by proactively identifying and managing q ...
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Resource Management Analyst
3 weeks ago
Idaho State Job Bank Boise, United StatesResource Management Analyst at Oracle in Boise, Idaho, United States Job Description Job Description Responsible for sourcing external resources to fit project demand and budget requirements. Partners with Consulting management to fulfill external project staffing requirements, a ...
Senior Workforce Management Analyst - Boise, United States - Idaho State Job Bank
Description
Senior Workforce Management Analyst+ Manages and provides internal Technical Support on the Workforce Management Tools (Avaya CMS, Avaya QM, Avaya/Verint WFM, Verint Desktop Process Analytics, Avaya Performance Management Tools, Workday) to optimize utilization of resources.
Maintain relationships with various vendors (Avaya, Verint, etc.).+ Monitors the call center activity on a real time basis to ensure service level targets are achieved consistently through optimal utilization of resources.
+ Forecasts monthly, weekly, daily and interval level call activity based on historical trends and key business drivers to determine staffing needs and employee schedules required to achieve performance metrics + Supports team leaders with the scheduling of employees, productivity tracking, maintaining work schedules, coordination of off-phone activities, and approval of PTO, overtime and flexible time off.
+ Possesses a level of accountability in the achievement of service performance goals and client specific performance guarantee targets. Manage business continuity planning/testing.+ Managed the coordination, production, accuracy and timeliness of ACD agent, team and overall performance reports for both internal and external distribution.
Helps coordinate telecommunication changes.+ Uses historical call data, interval arrival patterns, average handle times, service level targets, Erlang tables, and other data as necessary to develop forecasts, staffing plans, and schedules that will ensure service level achievement at minimal cost.
Able to develop staffing models needed to respond to Request for Proposals (RFP). Responsibilities + Experience with Excel spreadsheets, ACD reports, forecasting methodologies and tools. + MS Access Database knowledge and experience with Workf To view full details and how to apply, please login or create a Job Seeker account