senior director, operations support - Los Angeles, United States - Metro - Los Angeles County Metropolitan Transportation Authority

Description

Public Transportation Services Corporation (PTSC)
PTSC is an equal employment opportunity employer
Non-Represented EMPLOYMENT OPPORTUNITY

Bulletin No:

Job Title:
SENIOR DIRECTOR, OPERATIONS SUPPORT (OPEN TO METRO OPERATIONS CABINET ONLY)

Specialty:

OPERATIONS CONTRACT SERVICES
Closing Date:

14-MAY-24

Salary Grade:
H1Q

Salary Range:
$134,430 - $168,002 - $201,594

External/Internal:

INTERNAL
This bulletin is posted to establish or add to a Qualified Candidate Pool(QCP)

Plans, directs, and controls financial, administration, and program managementfunctions for Metro′s Transit Operations Unit, including performance analysis andstaffing; integration of new rail, bus, or other capital projects; and oversight ofMetro′s transitional duty/ return to work (TD/RTW) program in support of agencygoals and objectives.

Example Of Duties
Oversees the development, analysis, and reporting of the annual operating and capital budgets in support of Metro Transit Operations
Directs the monitoring and analysis of on-going financial forecasts and expenses to ensure compliance with both the adopted budget and Metro operational goals
Authorizes the reallocation of resources to resolve operational problems and/or changes in operational priorities
Directs the activities of the Metro transitional duty/ return to work (TD/RTW) program professional staff
Oversees technical development, evaluation analysis, reporting, and monitoring of performance of the TD/RTW program
Ensures that TD/RTW program processes and management of all cases comply with local, state, and federal laws and statutes, along with Metro rules, policies, and processes
Establishes, coordinates, and implements policies and standard operating procedures for the TD/RTW program, including directing the utilization of new technologies to support program needs, and improve accountability and efficiency
Ensures operational effectiveness through monitoring of staffing and cost efficiencies and organizational issues
Reviews board reports, policies, procedures, and other written communications
Liaisons with Labor Relations on all collective bargaining agreement issues
Consults with and advises management and staff on policies, procedures, and practices relating to compliance with federal, state, and local laws governing Metro major capital projects
Participates in management meetings and decision-making processes to provide a strategic approach to Transit Operations′ problems and issues
Serves as Project Manager on major administrative and analytical projects
Represents the Executive Officer at meetings, task forces, and conferences with staff and outside agencies
Represents Metro in public policy presentations, depositions, and court appearances
Recruits, supervises, trains, mentors, motivates, and evaluates assigned staff
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties

Requirements For Employment

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.

Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.


A typical combination includes:
Education
Bachelor′s Degree in Business or Public Administration or a related field; Master's Degree in a related field preferred
Experience
Five years of relevant management-level experience performing financial and operating performance analysis; experience in the area of public transportation preferred
Certifications/Licenses/Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are

not

intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:
Experience in directing and overseeing transportation bus operation contracts, staff, consultants, special event service operations, and/or projects.

Experience in directing and assisting in the development of Bus Service contract monitoring plans and scopes of work for Contracted Bus Transportation.

Experience in directing and overseeing bus operations compliance and vendor/contractors' performance against contracts to ensure completion of projects within scope, on-time, and within budget.

Experience in directing staff and overseeing contractor requirements and compliance in accordance with the statement of work and Key Performance Indicator's (KPI's)
Experience in overseeing the execution, budgeting, and monitoring of Transportation Service Operations Agreements with local municipalities.

Knowledge:
Theories, principles, and practices of financial and organizational management
Theories, principles, and practices of the provision of bus and rail transportation services
Administrative principles and methods, including goal setting and monitoring, budget development and implementation, staffing/ labor planning, and personnel administration
Applicable federal, state, and local laws, rules, regulations, standards, and labor agreements, including California Public Utilities Commission (CPUC) rail operating rules, Federal Railroad Administration design and engineering guidelines, and Department of Transportation (DOT) traffic design and engineering
Metro operating guidelines, rules, and regulations governing vehicle and service area operations
Theories, principles, and practices of RTW, Americans with Disabilities Act (ADA), and Transitional Duty functions, along with applicable federal, state, and local laws, rules, and regulations, labor agreements governing ADA, TD/RTW, and Human Resources work allocation
Research and report preparation methods
Modern management theory and practice
Individual and group dynamics


Skills:
Performing complex financial and operational performance modeling and analysis
Managing strategic and sensitive programs and projects
Understanding transit operations, construction, planning, federal funding, and public involvement
Determining strategies to achieve operational goals
Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
Exercising sound judgment and creativity in making decisions
Communicating effectively orally and in writing
Preparing comprehensive reports and correspondence
Interacting professionally with various levels of Metro employees and outside, legal, and medical representatives
Supervising, training, mentoring, and motivating assigned staff

Abilities:
Compile, analyze, and interpret complex data
Communicate complex ideas in a concise manner
Understand, interpret, and apply laws rules, regulations, labor agreements, policies, procedures, and resource limitations
Read, write, speak, and understand English
Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure
To apply, visit Metro's website at and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012


Telephone:
or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. (AM)
*Restricted to Metro employees and current temporary employees who have at least six months of continuous employment with Metro. Regular employees currently on their initial probationary period may apply but will not be certified for hiring department interview until they have successfully completed the initial probationary period.
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

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