-
Operations Support Manager
1 day ago
Westhome Los Angeles, United States**Summary** · As the Operations Support Manager,you will support initiatives that drive company culture, values, branding, and development activities strategically linked to the organization's mission and vision. The position works with the Senior Director of Property Management ...
-
Operations Support Specialist
1 week ago
Alliance Technical Group Pasadena, United StatesThe Operations Support Specialist (OSS) reports to the Operations Support Manager and assists the Operations Managers (OM) of the offices they are assigned with a wide range of administrative and office support activities to facilitate the efficient operations of those offices. · ...
-
Operations Support Associate
3 days ago
Gatso Usa Inc Beverly, United StatesAbout Sensys Gatso · Sensys Gatso USA, part of the Sensys Gatso Group in Sweden, is celebrating our 61st year in photo enforcement. Sensys Gatso has a global footprint that extends to over 50,000 installations in 60 countries. Our services are based on innovative hardware, unique ...
-
Operations Support Technician
5 days ago
Din Tai Fung Los Angeles, United States Full timeDIN TAI FUNG RESTAURANTS · Job Title: Operations Support Technician · Compensation: $ $26.00 per hour · Status: Full-Time · Location: Pioneer Place - 700 SW 5th Ave Suite 1040, Portland, OR 97204 · About Us: · Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or ...
-
Operations Support Manager
1 week ago
Westhome Los Angeles, United StatesSummary · As the Operations Support Manager,you will support initiatives that drive company culture, values, branding, and development activities strategically linked to the organization's mission and vision. The position works with the Senior Director of Property Management to ...
-
Operations Support Specialist
1 week ago
BEN GROUP Los Angeles, United States**Operations Support Specialist** · All US BEN Offices Campaign Execution Full-Time **Who *YOU* Are** BEN is seeking an **Operations Support Specialist** responsible for coordinating intradepartmental work efforts to ensure efficient business operations are maintained and custom ...
-
Operations Support Specialist
1 week ago
SwagUp Los Angeles, United States**Operations Support Specialist** · Los Angeles, CA - Remote OK · Full-Time · Customer Care & Support · Operations Support Specialist · Swag...everyone loves to receive it · Whether it be welcoming new hires into their dream job, thanking customers for their loyalty, celebr ...
-
Operations Support Rep
1 week ago
Meduit Brea, United States**WHAT WE DO**: Meduit is one of the nation's leading revenue cycle management companies with 300+ years of experience in the revenue cycle management healthcare arena. We are seeking a full-time Support Specialist to grow with our spirited team. We offer competitive hourly wage, ...
-
Operations Support Technician
4 days ago
Din Tai Fung Los Angeles, United StatesJob Description · Job Description · DIN TAI FUNG RESTAURANTS · Job Title: Operations Support Technician · Compensation: $ $28.00 per hour · LOCATION: 10250 Santa Monica Blvd Ste 2400 (Level 2), Los Angeles, CA Westfield Century City)Din Tai Fung (Westfield Century City) is locate ...
-
Operations Support Specialist
4 days ago
Citizenship and Immigration Services Los Angeles, United StatesSummary · This position is located in Field Operations Directorate, District 43, Los Angeles County Field Office in Los Angeles, CA. · As an Operations Support Specialist , you will provide a variety of management services essential to the direction and operation of USCIS, assi ...
-
Security Operations Branch Support
3 days ago
Allied Universal® Gardena, United StatesSecurity Operations Branch Support · **Overview**: · Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a t ...
-
Endpoint Operations Support Analyst
1 week ago
UCLA Health Los Angeles, United States· Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform ...
-
Endpoint Operations Support Analyst
3 weeks ago
UCLA Health Los Angeles, United States Full timeUnder the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the ...
-
Endpoint Operations Support Analyst
2 weeks ago
University of California Los Angeles, United StatesUnder the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the ...
-
senior director, operations support
1 week ago
Metro - Los Angeles County Metropolitan Transportation Authority Los Angeles, United StatesPublic Transportation Services Corporation (PTSC) · PTSC is an equal employment opportunity employer · Non-Represented EMPLOYMENT OPPORTUNITY · Bulletin No: · Job Title: · SENIOR DIRECTOR, OPERATIONS SUPPORT (OPEN TO METRO OPERATIONS CABINET ONLY) · Specialty: · OPERATIONS CON ...
-
Technical Support Operations Manager
1 week ago
Canvas Worldwide Los Angeles, United StatesWe seek a skilled and self-starting · TBA · to join our IT team at Canvas Worldwide. You will work closely with the VP of Development & Automation to develop technical solutions by utilizing our developers' and automation tools' resources. The ideal candidate will be responsibl ...
-
Operations & Customer Support Specialist
1 week ago
State Bank of India (California) Los Angeles, United StatesJob Description · Job Description · Our headquarters office in downtown Los Angeles has an immediate opening for a bi-lingual Operations & Customer Support Specialist to interact with our Hindi Speaking clients. You will be performing a variety of recurring moderate operational ...
-
Events Operations Support Specialist
1 week ago
Allied Universal Inc Los Angeles, United StatesEvents Operations Support Specialist Los Angeles, California Position Type Full Time Req ID: Job Priority Field ID None--> Save Job > Allied Universal Event Services, North America's premier crowd management, event staffing, and consulting company, offers exciting careers that ma ...
-
Customer Support Operations Manager
4 days ago
Flexport Hong Kong Los Angeles, United StatesChicago, Atlanta, Dallas, Phillipsburg, NJ · About Flexport: · At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions ...
-
BIS-Banking Support Operations Analyst
4 weeks ago
City National Bank Los Angeles, United States Full timeBIS-BANKING SUPPORT OPERATIONS ANALYST · WHAT IS THE OPPORTUNITY? · The Banking and Investment Banking Support Services Analyst role is designed to develop the technical skills, business acumen, and financial services experience for colleagues interested in entering the financial ...
director, operations support - Los Angeles, CA, United States - BrightSpring Health Services
Description
DIRECTOR, OPERATIONS SUPPORT - COMMUNITY LIVINGJob Locations
US-CA-LOS ANGELES | US-CA-SACRAMENTO | US-CA-FRESNO | US-AZ-PHOENIX | US-CO-DENVER | US-OK-OKLAHOMA CITYID
Line of Business
BrightSpring Health Services
Position Type
Full-Time
Pay Min
USD $70,000.00/Yr.
Pay Max
USD $75,000.00/Yr.
BrightSpring Health Services
OverviewThe Director, Operations Support partners with operations to ensure quality and integrity in services and stability and process efficiency in operations in their assigned region. The Director, Operations Support will, in conjunction with operations leaders, develop, implement and monitor improvement plans related to quality audits, external survey and accreditation results and ensure compliance with State, Federal and company requirements. They will provide support to drive improvements in the quality of service delivery and customer satisfaction. The Director, Ops Support provides assistance and direction for field operations in implementing, maintaining and improving service delivery processes. Provides guidance and direction for location management and staff on matters affecting the delivery of services.
ResponsibilitiesAnalyzes available reporting and other information to identify areas in need of improvement. Works with regional operations leadership to identify priorities, determine operational needs and recommend actions to drive improvement
* Assist in the Development, Implementation and Monitoring of Corrective Action and Prevention Plans. Retains approval authority for Plans of Correction in response to adverse survey results (e.g., condition-level deficiencies, etc)
* Travels to locations within area of responsibility to evaluate process, delivery of care and provide education and ensure that plans of actions and processes are implemented following Quality Reviews and pre/post survey reviews from accreditation, state and funding sources.
* Provide detailed report of operational support provided within 2 working days; communicates pertinent visit findings to location leadership and upline management
* Communicates with the Compliance department any reportable findings or issues identified during the site visits that could potentially put the Company at risk
* Provides expertise regarding policy interpretation, process improvement and follow-up actions required
* Use data from additional sources such as audits, Critical Incidents, Satisfaction Surveys, and regulatory reviews to guide development or revision to quality improvement goals and objectives
* Reinforce the consistent utilization of the company's Risk management systems to maximize the safety and security of employees and those receiving services
* Conducts investigations as requested
* Work with operations to ensure that Critical Incident Reports are submitted according to company policy and follow-up is completed in a timely fashion
* Provides follow up on Critical Incidents to ensure that final outcomes are properly documented in the CIR database and Root Cause analysis is completed as needed
* Possess expert knowledge related to accreditation standards and review processes, providing technical assistance/consultation to those operations seeking accreditation including assisting operations with maintaining ongoing documentation in preparation of accreditation.
* Support Implementation of consistent processes for site/record reviews and quality improvement efforts
* Support newly-acquired and start-up operations to fully implement company systems
* Support operations to follow procedures for measuring customer satisfaction in accordance with company guidelines.
* Support operations to provide services in an ethical and lawful manner
* Keeps abreast of all company policies/procedures; local/state/federal laws/regulations and applicable accreditation standards.
* Serves as a liaison between field locations and support center for recommendations in revisions or modifications of company policies as identified.
* Provides education on Company policy, operational process and procedure. Ensures that all staff understands their responsibility with regard to the improvement plan. Provides follow-up to validate timely resolution of action items.
* Accountable to proactively identify issues and request assistance up-line as indicated
* Researches, plans, organizes, develops and conducts training programs as needed
* Attends courses/seminars/workshops, reviews industry publications. Keeps abreast of relevant technological developments.
* Participates in special projects and performs other duties as assigned.
Bachelor's degree in human services, education, social work, or other health-related field or professional licensure (e.g., nurse, therapist, etc)
* Knowledge of quality assurance concepts, systems, and methods for implementing improvement activities.
* Experience in quality assurance (including conducting audits and the development of corrective action plans), training and development, project management, continuous quality improvement.
* 8 years or related quality or operations experience including at least 3 of which is in a management or supervisory capacity in a related field
* Strong knowledge of related operations and regulations required
* Understanding of accreditation standards/processes preferred
Knowledge, Skills, Abilities
* Must be able to work independently
* Requires excellent written and oral communication skills
* Strong education and presentation skills required
* Proven ability to manage multiple priorities
* Working knowledge of regulatory requirements for assigned line of business
BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company's pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company's services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit Follow us onFacebook,TwitterandLinkedIn.
USD $70, $75,000.00 / Year