Operations Support Associate - Beverly, United States - Gatso Usa Inc

Description

About Sensys Gatso

Sensys Gatso USA, part of the Sensys Gatso Group in Sweden, is celebrating our 61st year in photo enforcement. Sensys Gatso has a global footprint that extends to over 50,000 installations in 60 countries.

Our services are based on innovative hardware, unique software and tailor-made solutions, on a foundation of five-star support and maintenance.

We are firmly committed to improving traffic behavior, in close cooperation with our clients. Our mission is to enhance road safety and save lives by changing the driving behavior of motorists.

The Role

As an Operations Support Associate you will provide remittance processing, document management, and records management support for our customers. You'll have the opportunity to showcase your personal skills, strong work ethic, and customer service in a production-oriented position.

Every day, you'll work with Operations team members and other employees to deliver the highest quality of service for our customers.

You will have a hands-on approach to problem solving allowing for effective handling of documents and computer records.

Skills and Responsibilities

Be a self-starter, have the capacity to learn quickly with little supervision.

Have the understanding that every task is important to our existing customer relationships and are the foundation for future opportunities.

Collaborating cross-functionally with other departments as needed to identify and improve our road safety programs and offerings.

Retrieving, sorting, batching and logging incoming mail and other records.

Using remittance processing machinery to efficiently open mail and accurately record payments, customer forms, and return mail.

Processing documents and records by following internal processes and identifying any gaps in required information and steps.

Searching and researching information systems and customer records to resolve exceptions.

Performing administrative and customer service support.

Other duties and responsibilities as assigned.


Qualifications:

Highly reliable and dependable

Good verbal and written communication skills

Proficient with Microsoft PCs, Google docs

Have a high attention to detail and accuracy

Be organized and have the ability to adapt to changing priorities

Bonus points for lockbox, banking or accounting experience; OPEX equipment

Work Environment

Normal office environment with exposure to noise, dust, temperature

Hybrid with 3 or more days in the office weekly

Capacity to handle high stress situations and manage them to a favorable outcome

Must be able to lift mailbags and trays

Flexibility to work after hours and weekends


Benefits:

Competitive salary

401k with employer match

Holidays and paid time off

Medical, dental, and vision plans

Sensys Gatso is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.