Operations & Customer Support Specialist -bilingual - Los Angeles, United States - State Bank of India (California)

State Bank of India (California)
State Bank of India (California)
Verified Company
Los Angeles, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Our headquarters office in downtown Los Angeles has an immediate opening for a bi-lingual Operations & Customer Support Specialist to interact with our Hindi Speaking clients.

You will be performing a variety of recurring moderate operational and accounting functions in support of the Operations Department. Deliver exceptional customer service and provide centralized back-office support to the Bank's branches and other departments. Respond to customer inquiries, conduct research for problem resolution and execute transactions in accordance with Bank policies and procedures. Provide excellent internal and external customer service and operational quality in support of established SBIC standards. Adhere to the Bank's domestic operating policy, procedures, forms and new programs.


Responsibilities include:

  • Research customer inquiries and ensure satisfactory resolution. Resolve technical and tactical issues related to account opening process, teller and customer service transactions.
  • Handle legal processes including account levies, garnishments, and subpoenas. Process Large Items, Exception Items; Deposit Corrections, Deposit Returns, Check Adjustments and Change of Address Requests.
  • Process EFT disputes, provides debit card support to branches and performs card maintenance. Review dormant accounts and generates reports. Monitor and Process Online Account Creation (OAC) requests. Perform Beneficial Owner Certification Verification.
  • Provide Treasury Management Services and Debit Card support and assist with business and consumer online banking setup.
  • Review/approve remote deposit capture and mobile banking deposits. Process and perform reconciliation of banking wires and remittances. Resolve discrepancies.
  • Complete assigned general ledger (GL) reconciliations for the Finance Department within assigned timeframes.

QUALIFICATIONS:

We are an Equal Opportunity Employer.

All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.


Pay:
$ $22.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson
  • Office

Application Question(s):

  • Does the hourly range fall within your desired compensation?

Experience:


  • Banking: 1 year (required)

Language:


  • Hindi (preferred)

Ability to Relocate:

  • Los Angeles, CA 90017: Relocate before starting work (required)

Work Location:
In person
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