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Downey

    Customer Service Representative - Downey, United States - Team Proximity

    Team Proximity
    Team Proximity Downey, United States

    7 hours ago

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    Description

    Job Description

    Job DescriptionBenefits/Perks
    • Competitive Pay
    • Professional Development
    • Job Stability in a growing industry
    Job Description
    We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
    *Performance based position.

    Responsibilities
    • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
    • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
    • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
    • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
    • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
    • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
    • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
    Qualifications
    • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
    • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
    • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
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