Customer Service Representative - Compton, United States - World Oil

World Oil
World Oil
Verified Company
Compton, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Summary:

The Customer Service Representative (Containerized Acceptance Rep) handles outside and in-house
phone calls and provides acceptance approvals for bulk and containerized waste for incoming loads. The
position ensures that customers are highly satisfied with the service provided at the facility and ensures
that facility permit requirements are met and remain compliant on a daily basis.


Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

  • Oversees and answers high volume of customer calls.
  • Completes waste acceptance by truck in the plant, profile & analysis approval, advance sample
profiling, review manifests/safety data sheets descriptions within permit criteria, waste codes,
etc.

  • Provides scheduling and contacts customers for incoming loads.
  • Assists the customer service representative with acceptability and rejections.
  • Assists customer in remanifests rejected drums to an alternate Treatment, Storage, and
Disposal Facility.

  • Works with accounting, researches any and all customer billing complaints, and generates
credits as needed.

  • Approves profiles & manifest entry when needed, typing and supplying facility with daily
receiving & shipping schedule, and assisting department manager with miscellaneous duties.

  • Ensures that facility permit requirements are met and remain compliant on a daily basis.

Other Functions:


  • Researches for manifest copies, invoice problems and electronically sends out brochures, pricing
information, etc.

  • Works oncall 24 hours/day, 7 days/week on a rotating 1stoncall with other representatives
schedule as needed.

  • Performs other related duties as assigned.
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