Customer Service Representative - Santa Fe Springs, United States - Abbott Label Inc.

Description

• Abbott Label is a familyowned label manufacturing company with plants in Texas, California, Georgia, and Illinois. We have an immediate opening in one of our fastpaced California locations for a highenergy person that wants to join a winning, financially stable team. We are willing to train the right person
• We are a growing company with great benefits including:
• Health, Vision, and Dental Insurance
• Short term and longterm disability.
• Life Insurance.

• We are a relationship driven culture, most of our customer base has been with us a long time. The workload is challenging, but rewarding, there is a sense of mission, and the need to be creative is satisfied daily. We are artists and engineers and customer advocates, but most of all we are a family

• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned lead or manager.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

• Excellent communication skills including active listening.
• Serviceoriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must be able to type at least 30 WPM.
• Math and Ruler Skills.
• Ability to multitask and handle multiple projects in fastpaced environment.
• Details oriented and analytical.

• High school diploma or equivalent.
• 2+ Years Customer Service/Receptionist experience required.
• Order entry experience preferred.
• Experience in printing industry preferred.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.