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Customer Service Representative - Allentown, United States - TEKsystems
Description
ON SITE CALL CENTER REPRESENTATIVE
ALLENTOWN, PA
MON - FRI 830AM-5PM (TRAINING M-5, 9-5, 3 WEEKS LONG)
estimated start date of 5/21
Company provides numerous areas and communities with trash, recycling, and construction or demolition removal services operating in several locations serving the majority of Virginia and multiple operations in Eastern Pennsylvania.
Job Duties:
Respond to customer service inquiries, request, complaints. Inbound calls and emails.
Estimated 80 minimum per day
Required to dispatch call to appropriate department
Resolve all issues in a timely manner
Calls will be in regard to scheduling, billing, service, ETA's for dumpster deliveries
Utilize pricing sheets to price containers for customers
Enter service and route data into computer for billing and scheduling purposes
Will be creating some new orders (both home and residential)
All info entered in database "Trucks", which they will train on, but Microsoft experience is translatable
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.