About Amy Pham:
Goal-driven professional with 5 years of experience in sales and customer service. I recently started my journey in IT consumer electronics with Geek Squad(BestBuy). My experience ranges from leveraging all forms of revenue and high standards of customer care. What I've been most successful at is balancing heavy workloads while prioritizing positive results. I am a team player and a fast learner, succeeding in individual roles as well as in highly collaborative situations with a team.
Experience
Advanced Repair Agent
Geek Squad - Various locations
April 2022 to Present
- Evaluate, isolate, and repair devices (Laptops, desktops, and Apple products)
- Communicate with entire Geeksquad team for possible solutions
- Understand consumer electronics: making recommendations and protecting devices in person and by phone
- Troubleshoot device’s software/hardware
- Flexibility between front and back of GeekSquad: consultations and repairs
- Up to date on technology products
Education
Northampton Community College
Northampton, PA
English
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