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Easton

    Guest Services Representative - Easton, United States - Holiday Inn Express

    Holiday Inn Express
    Holiday Inn Express Easton, United States

    3 days ago

    Default job background
    Full time
    Description

    Job Summary:

    The Guest Services Representative is responsible for taking phone calls, reservations, checking guests in and out, and accommodating guest requests in a pleasant, professional and efficient manner.


    Essential Job Duties:

    • Practices life safety & security practices in accordance with Franchisor standards.
    • Counts out cash box and bank drawer at beginning of shift.
    • Registers guests in a timely and efficient manner and assigns rooms.
    • Maintains a working knowledge of rate structure and marketing programs, and up-sells whenever possible.
    • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel.
    • Transmits and receives messages using equipment such as computer, telephone, fax and switchboard.
    • Maintains accurate record of room inventory at all times.
    • Computes bill, collects payment, and makes change for guests.
    • Makes, modifies and cancels reservations for guests as required.
    • Posts incidental charges to guest accounts.
    • Balances credit card vouchers to Computer totals.
    • Keeps track of change bank and balances Front Desk to Computer totals at the end of each shift.
    • Encodes key cards for guests.
    • Performs all procedures as outlined by the franchisor's standards manual.
    • Performs incidental cleaning as needed, i.e., stripping beds and removing trash.
    • Coordinates preparation and presentation of breakfast bars where applicable.
    • Communicates issues, concerns, complaints, compliments, and suggestions to the management of the organization and not to other associates, guests, etc.
    • Supports the Holiday Inn Express Mission Statement, Vision Statement, philosophy, policies and procedures.
    • Does whatever it takes to create OUTRAGEOUS GUEST SERVICE.
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