Customer Service Representative - Stockertown, United States - Joshua Tree Experts

Joshua Tree Experts

Verified Company

Stockertown, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Reports to Department Supervisor

The Customer Service Representative will interact with Joshua Tree Experts clients by addressing inquiries and resolving complaints.

Supervisory Responsibilities:_
None
Duties and Responsibilities:_
Maintain client accounts and record of client interactions with details of inquires, complaints, or comments
Collects and enters services for new and existing clients
Fields client questions and complaints
Accept payments over the phone
Follow closing procedures for clientapproved services
Advise Technicians, Crew Leaders, Department Supervisors, Account Managers, and Leadership of changes in services or necessary client information
Qualify and enter service calls
Prepare and mail invoices for completed services
Conduct quality assurance control on client accounts for accuracy and completeness
Ensure that appropriate actions are taken to resolve client's problems and concerns
Build and maintain trustworthy relationships with clients
Enter soil testing information into client's accounts, once received back from testing
Conduct callaheads, as assigned
Performs other related duties as assigned
Required Skills and Abilities:_
Excellent communication skills including active listening
Excellent ability to multitask and prioritize
Excellent planning and organizational skills
Excellent attention to detail
Excellent ability to remain professional and courteous in adverse situations
Great decisionmaking skills
Ability to think critically and problemsolve
Ability to persuade
Ability to adapt and improve
Must be able to work 40 hours per week
Must be able to work overtime and weekends, if necessary
Proficient computer skills with the ability to learn new software
Required Education and Experience:_
High School Diploma or GED
Minimum 1 year experience in customer service
Experience in Green Industry is preferred
Physical Requirements:_
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times