Business Development Center Service Representative - Emmaus, United States - Vinart Dealerships
Description
Company Description:
Vinart is a franchised new and used car dealership group consisting of the Acura, Honda, and Hyundai, Mercedes-Benz, and Porsche automobile brands.
In addition to our new car franchises, we also operate one pre-owned vehicle dealership and a full-service vehicle reconditioning center.
Position Summary:
The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers. Must present a professional appearance.
Compensation & Benefits:
-
$13/ hour base hourly rate + commission (average $20-25/hour total pay):
- Health insurance + dental, vision and disability = eligible after 60 days
- Employee discounts on products, parts, and services
- Employee Tickets to the PP&L Center & Iron Pigs
- Paid Time Off
- 401(k) and matching retirement program
- Flexible spending account
- Company Paid Life insurance
- Growth and Advancement Opportunities
Essential Duties & Responsibilities:
- Assist with incoming service phone calls.
- Set up, schedule and monitor service department appointments.
- Follow up and reschedule missed or late service department appointments.
- Make follow up phone calls to previous day service customers to ensure complete satisfaction.
- Discuss during customer follow up calls the importance of responding to CSI surveys.
- Bring all customer concerns and complaints to the attention of the Service Manager.
- Make follow up phone calls to current open recall customers. Respond to all service internet leads and set up service department appointment accordingly.
- Follow policies and procedures as set forth in Employee Handbook.
- Any other duties as assigned.
Minimum Qualifications (Education, Experience, Skills)
- Excellent computer skills
- Excellent communication skills
- Ability to multitask
- Ability to work effectively in a fast paced environment
Must be able to work every 3rd Saturday (designate a day off during the week, total 5 days a week 40 hours)
- Vinart Dealerships is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or age. Vinart Dealerships is committed to ensuring a diverse and inclusive workplace, and we comply with all applicable laws and regulations regarding nondiscrimination and equal opportunity._
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