Customer Service Representative - Harleysville, United States - Lowry Services

Description

We are in the need of experienced Customer Service Representatives to work from our main office location in Harleysville, PA.

• Responsibilities: Answer incoming phone calls. Book appointments for electrical, plumbing, heating and cooling service and dispatch the right technicians to the right jobs.
• Answer customer questions and resolve customer complaints. Thrive in high volume call environment with interruptions while remaining focused on other assigned projects and responsibilities. Follow up with customers after service appointments to ensure they are fully satisfied. Determine when an issue requires further attention from a service manager.

• We offer:_
• Competitive pay
• Monthly incentive plan
• Positive work environment
• Full family health care plan
• 401k retirement plan
• Family vacation and holiday package

• 401(k)
• 401(k)

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

• 10 hour shift
• 8 hour shift

• High school or equivalent (preferred)