Customer Service Representative - Emmaus, United States - Burkholder's Heating and Air Conditioning, Inc
Description
Burkholder's HVAC is seeking a qualified Customer Service Representative to join our team
Burkholder's Heating & Air Conditioning, Inc., a family-owned business, is proud to be the premier HVAC contractor in the Lehigh Valley for 60 years.
We aspire to maintain the highest levels of professionalism, integrity, honesty, and fairness in our relationships with our employees, customers, subcontractors, suppliers, and professional associates.
Position Responsibilities:
- Contact customers to schedule maintenance
- Contact customers who have canceled and/or expired contracts to increase loyalty and retain business
- Assist in cue as needed during high call volume
- Enters customer orders and assists in or handles order fulfillment, expediting and/or changes to existing orders
- Address customer issues and ensure positive and longterm problem resolution
- Proactive approach in delighting customers
- Provide timely feedback to the company regarding service failures or customer concerns
- Advises customers, colleagues, and Managers on pricing, availability, and follow through from order to delivery
- Checks forecasts for scheduling purposes
- Periodically survey customer satisfaction / technician and report findings to management
- Cross trained in ordering parts, as backup for commercial / residential billing; and residential dispatch
- Perform other related duties as assigned
Essential Skills
- 2 years customer service experience in the HVAC industry
- The ability to organize and manage multiple priorities
- Strong customer orientation
- Excellent communication, interpersonal skills, and decisionmaking abilities
- Effective and professional communication and organization skills
- Strong team player
- Willingness and ability to learn and adapt in a fastpaced environment
- Exceptional attendance record
Benefits:
- Zero premium health insurance plan for the employee
- Dental insurance
- Vision insurance
- 401k with company match
- Paid holidays, personal and vacation days
Summary:
If you have a strong work ethic, a positive attitude, and are looking for a stable, growing company with room for advancement, contact us today
EOE
Pay:
$ $19.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
- Office
Experience:
- Customer service: 2 years (preferred)
- HVAC: 2 years (preferred)
Work Location:
In person
