Patient Services Representative - Allentown, United States - Lehigh Valley Health Network

Lehigh Valley Health Network

Verified Company

Allentown, United States

5 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience.

Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years.

We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region.

Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital

Hazleton, and Lehigh Valley Hospital
Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.

Job Duties

Performs a variety of detailoriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
Gathers information necessary for accurate registration and checkin to fulfill service promise.
Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
Organizes effectively and efficiently to accommodate interruptions and changing priorities.
Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
Performs appropriate patient outreach include telephone and EMR messaging.

Minimum Qualifications

High School Diploma/GED
1 year Customer service experience
Ability to adapt to changing priorities.
Ability to maintain accuracy and compliance with detailedoriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills.
Proven proficiency of technology and EMR workflows at the conclusion of orientation.
Able to handle cash and other methods of patients accurately.
Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Physical Demands
Lift and carry 25 lbs.

frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer:
This position description provides the major duties/responsibilities, requirements and working conditions for the position.

It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs.

Other responsibilities may be assigned when circumstances require.

Influenza vaccination and COVID-19 Vaccination is required for all colleagues unless medically contraindicated or due to a bona fide religious belief or practice.

Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.

Lehigh Valley Health Network is an equal opportunity employer.

In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law.

All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiri