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Washington, D.C.

    Service Advisor - Washington, United States - Audi Washington

    Audi Washington
    Audi Washington Washington, United States

    2 days ago

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    Description

    1 Cochran Audi Washington is looking for a service advisor to join their team

    As a Service Advisor, you will own our customer's experience in the service lane.
    You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.
    From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
    We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

    #1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million dollar inventory. Our greatest asset and driving force behind our success is our 1800 plus team members. We have been awarded as one of Pittsburgh's top workplaces for 13 years running COME JOIN OUR WINNING TEAM

    What We Offer

    • Medical
    • Dental
    • Vision
    • Paid Vacation ( 12,16,20 days annually)
    • Paid Holidays
    • 401(k) with Company match
    • Company-paid short term disability and workers' compensation
    • Company-paid term life insurance

    Responsibilities

    • Oversee flow of Drive Lane.
      Ensure that customers receive prompt, courteous, and effective service.
    • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
    • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
    • Distribute work between technicians efficiently
    • Schedules service appointments utilizing the available scheduling system properly.
    • Obtains customer history and vehicle data prior to arrival when possible.
    • Greets customers in a timely, friendly manner and obtains vehicle information.
    • Documents customer's vehicle needs accurately and clearly on repair order.
    • Inspects vehicle for damage and other needs.
    • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
    • Review Multi-Point Inspection format and ask for authorization.
    • Checks on progress towards completion.
      Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

    Qualifications

    • Organized and friendly personality
    • Demonstrated ability to manage others
    • Time management skills
    • Fantastic communication skills with your customers
    • Professional, well-groomed personal appearance.
    • Clean driving record
    • Willing to submit to a pre-employment background check & drug screen
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