Service Advisor - Bethesda, United States - Jim Coleman Cadillac Co

Description

Jim Coleman Cadillac is hiring a Service Advisor

Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers a great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you We provide opportunity for growth and advancement.

We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience.

You will be responsible for a variety of duties that pertain to creating a cultivating environment for our team and a beyond fantastic experience for the client.

We are looking for an ambitious person that is interested in developing lasting relationships with customers and cultivating a strong team environment.

You will have the opportunity to work at a state-of-the-art facility with a great work environment in Bethesda, Maryland.


Responsibilities

• Provide timely updates
• Assist customer with needs/requests
• Greeting customers at the service lane
• Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle dropoff, and vehicle pickup.

Requirements:

• Proven experience as service advisor to maximize profit
• Tech savvy with working knowledge of computer systems and databases
• Able to balance a customeroriented and a resultsdriven approach
• Patient and comfortable dealing with customers
• Professionalism and outgoing personality
• Excellent communication and interpersonal skills
• Outstanding organizational and multitasking abilities
• Willing to learn and take direction

**Applicants have rights under Federal Employment Laws