Service Advisor - Silver Spring, United States - Tesla

Tesla

Verified Company

Silver Spring, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Tesla participates in the E-Verify Program

What to Expect

What You'll Do

Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
Conduct transactions, guide customers through corrections, and summarize repair work performed
Keep customers informed with completion times, provide regular updates, and ensure thorough followup on the vehicle's status
Efficiently organize vehicle details predelivery and coordinate delivery/pickup times with customers; follow up to ensure their satisfaction with the provided services

What You'll Bring

Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
Proactive willingness to learn emerging automotive technologies
Ability to manage multiple priorities in order to meet business critical deadlines
Must have a valid driver's license in country of employment

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Familybuilding, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, shortterm and longterm disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Backup childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.