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Washington, D.C.

    Service Advisor - Washington, United States - TriGreen Equipment

    TriGreen Equipment
    TriGreen Equipment Washington, United States

    3 weeks ago

    Default job background
    Description
    Find a Service Advisor position at TriGreen Equipment. Join the TriGreen team in Mount Juliet, TN for a full-time position. Share your expertise with the TriGreen team.


    Primary Objective:
    Maintains accurate and timely reports and records relative to the service department's operations. Ensure that all charges related to work orders are posted properly. Ensure all work orders are closed in a timely manner. Process warranty and product improvement claims.


    Major Scope & Function:
    Promotes TriGreen Equipment in a professional manner through personal appearance and dress according to the company policy.

    Open work orders as directed by the service manager/shop foreman and maintain oversight until closed and invoicedHandle all warranty claims including computation of charges, submissions and follow-upMaintain the service library with information that is current.

    File bulletins, manuals, video tapes, etc.

    under the supervision of the service managerHandle all service department filings and recordsUpdate customer profiles using equipment hours or other information from the customer work ordersMaintain service accessory and supplies inventory and prepare replacement orders for the service manger's approvalCollect monies from customers before equipment is releasedComplete other duties as assigned by supervisorAssists technicians in the procurement processEducation, Knowledge & Experience:
    Thorough knowledge of service department accountingHigh School Diploma or GED equivalentKnowledge of office procedures.
    Ability to work varying shifts, weekends and holidays.

    Ability to work in a team environmentGeneral understanding of mechanical/technical termsPhysical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.

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