- Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
- Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
- Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
- Conduct transactions, guide customers through corrections, and summarize repair work performed
- Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
- Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services
- Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
- Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
- Proactive willingness to learn emerging automotive technologies
- Ability to manage multiple priorities in order to meet business critical deadlines
- Must have a valid driver's license in country of employment
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
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Service Advisor
3 weeks ago
Dwayne Lane's Auto Family Arlington, United StatesJob Description · Job DescriptionService Advisor – Dwayne Lane's Arlington Chevrolet · We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service tec ...
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Service Advisor
2 weeks ago
Frank Kent Country Arlington, United StatesAbout Us · Frank Kent is growing and we want you to join us for the ride After 89 years of impeccable service to the community, we have no plans of slowing down any time soon. · As we expand our presence in Texas, we are always hiring for new positions. · Our employees, our custo ...
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Service Advisor
1 day ago
Mile One Automotive Washington, United StatesJob Description · Volvo Cars of Silver Spring is a part of the fast-growing MileOne Autogroup, a leader in automotive service. We are immediately hiring an experienced Automotive Service Advisor/ Service Writer for our busy automotive Service Department. · Our automotive Service ...
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Service Advisor
2 days ago
Audi Washington Washington, United States1 Cochran Audi Washington is looking for a service advisor to join their team · As a Service Advisor, you will own our customer's experience in the service lane. · You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs ...
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Cadillac Service Advisor
1 day ago
Frank Kent Cadillac Arlington, United StatesJob Description · Job DescriptionJob Title: Cadillac Service Advisor at Frank Kent Cadillac · Job Summary: · As a Cadillac Service Advisor at Frank Kent Cadillac, you will play a critical role in providing exceptional customer service and maintaining customer relationships. You w ...
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Cadillac Service Advisor
2 days ago
Frank Kent Cadillac Arlington, United StatesJob Title: Cadillac Service Advisor at Frank Kent Cadillac · Job Summary: · As a Cadillac Service Advisor at Frank Kent Cadillac, you will play a critical role in providing exceptional customer service and maintaining customer relationships. You will be responsible for guiding ...
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Service Advisor
1 week ago
Uftring Chevrolet Washington, United StatesJob Description · Job DescriptionThe Uftring Auto Group consists of eleven automotive franchises at six car dealerships in Peoria, East Peoria, Washington and North Pekin, Illinois. There are many opportunities for growth in sales, service, finance and insurance, detail, accounti ...
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Automotive Service Advisor
1 week ago
Mirak Automotive Group Arlington, United StatesJob Description · Job DescriptionMirak Automotive Group has been family owned and operated in Arlington MA since 1936. We sell and service Chevrolet, Genesis, and Hyundai vehicles. We offer an outstanding work environment, and a culture second to none. We offer a management staff ...
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Customer Service Sales Advisor
2 weeks ago
Advisors Virginia Arlington, United StatesCustomer Service Sales Advisor · Make a Difference: · As a result of current economic conditions, our clients are looking for viable alternatives to their current benefit programs and the demand for our products and services has never been higher Our Advisors can make a real dif ...
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Customer Service Sales Advisor
2 weeks ago
Advisors Virginia Arlington, United StatesCustomer Service Sales Advisor · Make a Difference: · As a result of current economic conditions, our clients are looking for viable alternatives to their current benefit programs and the demand for our products and services has never been higher Our Advisors can make a real di ...
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ที่ปรึกษาด้านงานบริการ (BMW Service Advisor)
1 week ago
บริษัท บาเซโลนา มอเตอร์ จำกัด Washington, United Statesรายละเอียดงาน · หน้าที่ความรับผิดชอบ 1. ให้ข้อมูลเกี่ยวกับผลิตภัณฑ์รถยนต์ ฺBrand BMW แก่ลูกค้า · 2. ให้คําแนะนําและตอบคําถามด้านเทคนิคต่างๆ แก่ลูกค้า · 3. พัฒนาทีมงานในการให้บริการแก่ลูกค้า และสร้างความพึงพอใจที่ดีแก่ลูกค้า · 4. ดูแลเอกสารต่างๆ ของฝ่าย SA รวบรวม และจัดทําเอกสา ...
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Institutional Services Advisor
1 day ago
United Bank, Inc. Washington, United StatesJob Description · The Institutional Service Advisor's primary role is to serve as the relationship manager for a diverse group of clients. This position requires a broad and deep understanding of sophisticated investment management practices and 401(k) retirement plans. The Insti ...
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Service Advisor
1 week ago
Ourisman Ford & Lincoln Alexandria, United StatesSUMMARY · We are looking for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual ...
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Automotive Service Advisor
3 weeks ago
AAA Club Alliance Inc. Alexandria, United States Full timeAre you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine · As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating ...
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Service Advisor
1 day ago
Jim Coleman Cadillac Bethesda, United StatesJim Coleman Cadillac is hiring a Service Advisor · Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive ret ...
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Porsche Arlington Automotive Service Advisor
2 days ago
Rosenthal Automotive Arlington, United StatesJob Description · Job DescriptionHere at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W. (Guidance. Respect. Opportunity. Worth) · We are looking to grow our company and we need you to help us. We ...
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Service Advisor
1 week ago
Jim Coleman Toyota Bethesda, United StatesJob Description · Job DescriptionJim Coleman Toyota is hiring a Service Advisor · Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a ...
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Service Advisor
1 week ago
World Class Automotive Organization Spring, United States**Job Purpose**: Primary responsibility to make sure customers receive consistent, timely and accurate service. · **Job Duties**: · - Greet customers when they arrive and receive the vehicle information. After the appointment the service manager must them schedule a return servic ...
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Assistant Service Advisor
2 weeks ago
Chevy Chase Acura Bethesda, United StatesPURPOSE OF POSITION: · The assistant service advisor is primarily responsible for assisting the service advisors with the daily operations the dealership performs in the mechanical service department, with particular emphasis on inbound and outbound phone calls. · He/she is respo ...
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Service Advisor
2 weeks ago
Don Beyer Auto Group Falls Church, United States**About Us** · The Beyer Automotive Group is a family-run business, currently selling and servicing Volvo, Land Rover, Kia, Subaru, Mazda, and Volkswagen across greater Washington DC and Shenandoah Valley at five separate locations. · **What We Offer** · - Medical, Dental and Vis ...
Service Advisor - Arlington, United States - Tesla
Description
Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable ener
Responsibilities
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Service Advisor professionals in Arlington
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Basat Tayfun
Systems Architect, Trusted Advisor, Tech Sales