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Fort Washington

    Senior Warranty Administrator - Fort Washington, United States - GVW Group

    GVW Group
    GVW Group Fort Washington, United States

    1 week ago

    Default job background
    Description
    What will you do?

    As a Senior Technical Warranty Administrator

    ,

    you will provide technical support for claims processing via telephone and internet for internal and external clients.

    Key Responsibilities:

    • Processing of warranty claims.
    • Provides support for warranty data analysis.
    • Technically review and input paper and electronic warranty claims
    • Notice and communicate developing trends
    • Communicate/ enforce warranty policies, both internally and externally
    • Handle communications timely and effectively
    • Other duties/projects as assigned
    • Keep detailed records
    • Review warranty documentation for the purpose of validating dealer warranty claims.
    • Support dealer network in the processing of those claims selected for review through the systematic examination of all dealer
    submitted warranty claims.

    • Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor
    • Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service.
    • Escalate unresolved issues to Warranty
    What does it take to be a part of our team?

    • Detail Oriented – Agents must be able to focus on the details of the conversation or written form in order to identify and isolate the real issue.


    • Organizational skills

    • Agents must be able to handle multiple tasks at once while attending to the customer's needs.


    • Flexibility

    • Should be able to
    help

    various types of customers.

    They should have the ability to focus on the warranty issues, provide solutions while maintaining a professional demeanor at all times.


    • Friendly
    • Project a warm and friendly image, consistently maintain a positive demeanor.


    • Customer service focused

    • Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service.


    • Effective Communication Skills

    • Strong communication skills, listening to the caller, digesting the information
    ,

    and effectively conveying a solution quickly and efficiently.

    • Speed
    • Must be fast and efficient. Must be able to work quickly without sacrificing the quality of their work.


    • Solutions oriented

    • Must be able to find workable solutions for problems they might face.
    Education and Experience

    Minimum Requirements:

    Personal Attributes:
    Matric qualification or higher

    Skills:
    MS excel; Power point; and word.
    Must have experience of at least 5 years in similar role as a Warranty Administrator
    Be able to work

    independently
    Team Player
    Confident and proactive approach – anticipates issues and

    requirements
    Computer Skills

    • Working knowledge of MS Office/Outlook, Internet Explorer navigation
    • Preferred knowledge of Adnet, EPC, QAD, Autocar warranty system, Team Center
    What do we offer in benefits?
    The company provided a market related salary with benefits (

    i.e.

    Medical aid contribution, Retirement Annuity contributions

    , Group life

    and Group risk benefits

    )

    #J-18808-Ljbffr
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