Dispatcher (Administrative Assistant Iii) - Fairfax, United States - Fairfax County Government

Fairfax County Government

Verified Company

Fairfax, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Salary
- $43, $72,496.11 Annually
Location

Fairfax (FH10), VA
Job Type
FT Hourly W BN
Job Number

Department

Vehicle Services
Opening Date
04/13/2024
Closing Date
4/26/2024 11:59 PM Eastern
Pay Grade
S15
Posting Type
Open to General Public
Job Announcement:

Serves as the first point of contact and customer service representative for the Fairfax County Department of Vehicle Services.

Responsible for the professional and efficient management of the reception area, to include answering and responding to calls, and assisting visitors and guests by providing information in an accurate, efficient, professional and courteous manner.

Responsibilities include:

Directs incoming calls to proper recipients.
Receives vehicle repair and service requests from drivers; determines whether vehicles require a preventative maintenance service, state inspection, or emission inspection in conjunction with a repair requests; prepares maintenance repair orders; and forwards repair orders to the Vehicle and Equipment Supervisor.
Checks data system for warranty requirements.
Updates repair order status in the fleet management system when the vehicle status changes; notifies customers when vehicle repairs have been completed.
Responsible for coordinating warranty work with DVS maintenance facilities, investigating EZ Pass charges, and issuing credit cards for fuel, as necessary.
Copies, files, and maintains paper or electronic documents.

Note:
The assigned functional areas of the position are
general administrative/office support, customer service, and automotive maintenance and
repair.

This job announcement may be used to fill future full-time Dispatcher (Administrative Assistant III) at other Department of Vehicle Services (DVS) locations - Alban, Jermantown, Newington, or West Ox.

Based on the needs of the agency, the incumbent will be assigned to either the DVS Administration Office located at the Fairfax County Government Center or one of DVS' four maintenance facilities - Alban, Jermantown, Newington, or West Ox.

Scheduling:
Work hours will be one the following three work schedules: First shift (5:30 a.m. to 2:00 p.m.), second shift (10:00 a.m. to 6:30 p.m.) or third shift (2:00 p.m. to 10:30 p.m.).

Employment Standards:

MINIMUM QUALIFICATIONS:

Any combination of education, experience and training equivalent to high school graduation and two years of experience providing administrative support in the assigned functional area(s).

CERTIFICATES AND LICENSES REQUIRED:

None.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

PHYSICAL REQUIREMENTS:

However, employee may be required to do some walking, standing, bending, and carrying of items less than 15 pounds in weight, with or without reasonable accommodations.

Work is generally sedentary. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
LI-JD1