Informational Technology Manager - Washington, United States - Bridges Public Charter School

Bridges Public Charter School

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position:
Information Technology Manager - 8am-4pm

Reports to:
Chief Operating Officer

Start Date:
June 1, 2024

Who We Are.
Our mission is to provide an exemplary educational program that includes all students.

Our developmentally appropriate, student and family-centered educational approach nurtures students to expand their developmental skills, in order to build a foundation for life-long learning.

Our Core Values are:
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Responsibility
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Engagement
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Acceptance
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Creativity
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Honesty

Who Are We Looking For?

As an IT Manager you will be responsible for

Technical

Maintain essential daytoday IT service operations to include, overall readiness (i.e. wireless, core systems, copiers, ISP, phones, etc.) and provide technical support for students, faculty, and families.
Manage fleet readiness including device inventory, deployment, and updates for Windows PCs, laptops, mobile devices (tablets, phones, etc), printers, smart interactive panels, and other classroom or office technology.
Provide workstation support and respond in a timely manner to enduser requests, escalating problems and identifying trends for broader intervention.
Performs onsite repairs and manages warranty repairs of devices, and other equipment.
Oversee and manage MSP Help Desk and 4 hours of weekly onsite IT Technology assistance.
Support the overall effective use of instructional technology with rostering, integration, monitoring, coaching, and troubleshooting.
Support other teams and leaders with technical expertise, project support, recommendations, and research as required.
Ensure effective and timely onboarding and offboarding of staff, and manager processes and systems to provide a toptier experience for new hires to the district. Coordinate with HR as necessary to ensure accounts and access are provisioned appropriately.

Management

Maintain an accurate inventory of physical assets and oversee device lifecycle and replacement strategy.
Oversee IT projects and solutions implementation, including making recommendations for improvements.
Maintain at least twice a month checkins with DNS (MSP) Account Manager.
Handle businesscritical IT tasks and systems administration.
Research and evaluate impacts of emerging technologies, hardware, and software.
Advise on inventory management, purchasing, and effectively budget to meet needs of school.
Coordinate with the instructional team for deployment of equipment for student testing and support testing readiness.
Develop and plan in conjunction with the instructional leadership a viable 3 year Instructional Technology implementation plan.
Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions.
Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions.
Continuously analyze current process, technologies, and vendors to identify areas of improvement

SKILLS & KNOWLEDGE:

Technical

Must have basic knowledge of network and IAM principles
WAN's, LAN's, WAP's, VLANS, Hybrid Cloud.
Experience with operating systems such as Windows 10/11, Windows Server 2019 or higher, MacOS and ChromeOS, and MDM technologies accompanied with each (Intune, Chrome Enterprise, Mosyle/Apple School Manager).
Experience in managing preparation configuration of Windows PC, and peripherals (scanner, printers, etc).
Ability to provide outstanding customer service to staff and students.
Must have experience with Google Workspace, Microsoft Office 365, Google Admin Console, Clever.
Ability to communicate effectively with diverse individuals and handle calmly and efficiently situations ranging from routine to emergency.
Ability to maintain strict confidentiality of sensitive information, operate with integrity and trust.
Ability to both take direction and show initiative, gather information, solve problems, and propose solutions that demonstrate continuous improvement.
Ability to manage multiple priorities, organize a diverse workload, handle multiple responsibilities, meet deadlines consistently,
Committed to learning and growing willingness to learn new things and eagerness to acquire new skills.

QUALIFICATIONS

REQUIRED: 1+ year supporting school technology environments, managing Windows and Chrome Operating systems, supporting stakeholders.
REQUIRED: Bachelor's degree or work experience equivalent
PREFERRED: MCTS (Microsoft Certified Technology Specialist) and/or MCITP (Microsoft Certified IT Professional, and/or MCDST (Microsoft Certified Desktop Support Technician), Comptia A+ or Network+ Certification, or equivalent, Bilingual fluency to support families.

SALARY & BENEFITS

$80,000-$95,000
Salary is based on educational level, certification(s), and years of experience. Bridges offers the fo