Operating Supervisor - New York, United States - Con Edison

Description

If interested apply via this link: Operating Supervisor in New York, NY - Con Edison

Responsible for the day-to-day operation of the Technical Services Section. Ensures work is performed and in compliance with Company specifications, procedures, and City, State, and Federal Regulations. Ensures departmental and customer needs, goals, and objectives are met in a safe and timely manner through teamwork, collaboration, respect for others, effective communication, and planning. The candidate will also perform root cause analysis and investigations to address customer issues. Provide a workplace where employees are treated fairly and acknowledged for their accomplishments. Champion, support, and execute diversity, equity and inclusion efforts including fostering an inclusive and engaging environment.

Location: Queens, NY

Driver's License: Required

Required Education/Experience

Bachelor's Degree Engineering/Business/Science/IT and at least 2 years of applicable technical/Supervisory/general work experience or Associate degree Engineering and At least 4 years of applicable technical work experience-Operating Supervisor

Responsibilities

• Foster a culture of zero-harm, diversity, and inclusion, achieving operational excellence, developing an effective cost management culture, and enhancing the customer experience.
• Support Diversity, Equity, and Inclusion efforts that promote behavior consistent with the Company's values relating to the treatment of peers, direct reports, supervisors, customers, and the public, and foster an inclusive and engaging environment where employees understand their purpose, feel valued and are collectively aligned towards making improvements across the organization.
• Apply and reinforce safety strategies/tools such as STKY, HPI, post job reviews, close calls, Safety Leadership System, hazard assessment, job safety analysis, hazard assessment, and safety leadership behaviors.
• Ensure work tasks are performed in a safe, efficient, economically reliable manner, in accordance with established policies, procedures, engineering plans, section guidelines and departmental best practices, specifications/environmental laws/regulations and meet customer requirements.
• Responsible for effectively planning, scheduling, coordinating, supervising, and directing Union personnel to perform services provided by the Technical Services Section. Services include but are not limited to; instrumentation/equipment testing/repairs/calibration (i.e., hi-pot test sets, safety materials, various analog and digital meters, transducers, etc.), maintenance of NIST certifications, support SCADA projects and the upgrade and maintenance of Unit Substation Automation (USA) systems, perform field services (i.e., sound level surveys, ground grid testing, and cad-weld testing, etc.).
• Perform all supervisory and administrative functions as necessary such as, planning, prioritizing, organizing, scheduling, assigning daily work assignments, accurate time reporting, material ordering, creating reports, and work estimates, vendor management (i.e., track vendor receipt and payments), office operations, waste management, records management, ensuring good housekeeping practices are followed, following-up to ensure work requests are completed, administering/ensuring timely completion of applicable training, coaching and developing of new team members, support and facilitate technology upgrades/changes, track the repair/maintenance of equipment, vehicles and supplies, and monitoring/reviewing quality and productivity etc.
• Adhere to Company rules and terms of the Collective Bargaining Agreement. Determine appropriate disciplinary action, enforce disciplinary rules and regulations, conduct interviews, and evaluate direct reports' work performance.
• Provide exceptional customer service to support the needs of our customers. Collaborate and collaborate closely with customers to identify requirements, solutions, and areas to enhance the customer experience.
• Promote a positive work environment, celebrate success (through rewarding and recognizing exemplary work performance), and ensure accountability for individual actions and those of direct reports; including feedback to assist individuals as they progress in their titles.
• Perform job briefings, job site safety exchanges (JSSE's), purposeful field visits, post job reviews, and vehicle inspections.
• Recommend, develop, and implement new designs and techniques to enhance safety, reliability, productivity and reduce costs. Appraise technological developments and investigate the feasibility of employing new equipment and techniques. Apply specifications/job knowledge to develop new ideas or further improve the functionality of existing equipment designs, or procedures and conduct research and development to establish and promote best practices as needed.
• Interface and coordinate with internal and external stakeholders to perform assigned tasks within prescribed time frames and within budget constraints.
• Serve as liaison between Technical Services and other Company organizations to share and efficiently utilize available resources to meet customer needs.
• Overcome challenges to meet goals and look for new and creative solutions to meet and improve Technical Services safety record, operations, and the customer experience.
• Develop, review, and maintaining test and administrative instructions and assist in the development, tracking, and evaluation of internal performance metrics.
• Ensure the environmentally safe handling of all waste within the Technical Services. Handle and complete the outgoing manifests and check the incoming paperwork and logs. Oversee QA/QC of all incoming drums hazardous and non- hazardous drums and equipment.
• Oversee the planning and execution of special/pilot projects requiring technical expertise, innovating testing and critical thinking skills supported by Technical Services.
• Reinforce security strategies and tools such as records management, asset protection and personal identifiable information protection, physical security (encompassing people, equipment, assets, and resources), Violence in the Workplace, and Cyber Security (or intellectual security, encompasses computers, systems, electronics, data, and software) training.
• Perform other related tasks and assignments as determined necessary and required by the Manager.

Required Relevant Work Experience

• Strong oral and written communications skills, good presentation skills and ability to effectively interact with both internal and external customers, support staff, and various levels of management and union.
• Must be able to exercise independent judgment, demonstrate excellent problem- solving abilities, and be able to render sound business decisions.
• Must be self-motivated and be able to learn new technology efficiently and effectively and accept challenging assignments.
• Proven leadership skills, innovation, and ability to adapt to change.
• Good communication, negotiation, organizational skills, and accountability.
• Ability to: exercise independent judgment and render sound business decisions and effectively interact with all levels of management, as well as with customers, vendors, and other stakeholders.
• Strong knowledge of computer applications such as MS Office (Word, Excel, PowerPoint, Outlook, Access, Projects).
• Well-organized, detail-oriented, flexible to oversee multiple assignments and projects, able to implement process improvements, and able to meet deadlines.
• Proven leadership and interpersonal skills with the ability to drive results by collaborating with stakeholders to build consensus.
• Able to effectively communicate complex technical issues to both technical peers and non-technical audiences.

Preferred Relevant Work Experience

• Supervisory experience.
• 2-years of instrumentation and control, substations operations, gas operations, SCADA, Unit Substation Automation (USA) systems, distribution and transmission equipment, relay circuit design, electrical component and test evaluation, control systems and /or electrical/electronic and laboratory methods.
• Technical writing skills
• Comfortable working in a highly collaborative environment and working with internal/external stakeholders to standardize work practices and procedures.
• Knowledge of Con Edison's electric, gas, and steam distribution/transmission systems (i.e., Underground, Overhead, and URD)
• 2-years of experience with instrumentation testing, repairs, and calibrations of various electronic equipment hi-pot test sets, hot sticks testing, safety materials, various analog and digital meters, transducers, maintenance of NIST certifications, etc.

Skills & Abilities

• Ability to: build strong customer relationships, drive multiple projects to successful completion, inspire and develop staff interpret basic information on drawings, lead/manage others, simultaneously handle multiple priorities, work within tight timeframes and meet strict deadlines
• Builds and manages effective teams
• Demonstrates: analytical skills, a high commitment to quality, ability to maintain confidential information, customer
• service skills, critical thinking skills, excellent judgment and decision-making skills
• Effectively coaches and delivers constructive feedback Effective interpersonal skills
• Excellent collaboration and team building skills
• Friendly and service-oriented
• Instills commitment to organizational goals
• Maintains a high degree of professionalism
• Must be proficient in Microsoft Office including Word, Excel, Outlook, and PowerPoint, etc.
• Performs work independently with minimal supervision
• Possesses strong technical aptitude
• Quickly troubleshoots and resolves problems
• Strong verbal communication, listening skills, written and verbal communication skills