Supervisor, Client Operations - New York, United States - Starcom
Description
Company Description Who is Starcom**:
Job Description Job Description**:
Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including: Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance.
We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working.
We help differentiate Starcom from our competitors, and provide a critical foundation to new hires within the company, prior to potential rotations to other practice areas.
Responsibilities:
- Connect with Strategy and Investment peers on accountspecific requests
- Oversee & manage Financial tasks:
- Centralizing buy authorizations
- Compiling ordered vs. approved reports
- Preparing billing and budget documents
- Answering internal & client questions related to media billing and budgets
- Ensure compliance for tasks such as:
- Managing client-specific billing procedures
- Product codes and other systems work
- Create/enforce workflows & processes such as:
- Billing verification process project management
- Ensure accuracy of data pulls from various systems (Media Tools)
- Compile, or guide team members in compiling, clientspecific reporting (e.g. publisher spend, modeling data, diversity reporting)
- Offer administrative support, training and troubleshooting for Media Tools and other agency systems
- Provide support on new business pitches, as needed
- Manage, train and mentor junior team members
What you're like:
- Able to balance numerous, simultaneous work streams
- Aligned with taking the time to teach others how to do something vs. doing it for them
- Motivated to ensure a competent team, who has fun while achieving accomplishments
- Organized, detailoriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
- Good at building relationships a creative problem solver, a customer service expert, a great team player.
- A strong communicator able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike.
- Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.
Qualifications Qualifications**- Bachelor's Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related.
- Proficiency in making progress/completing work, even with overlapping deadlines
- An individual who equally cares about his/her own career as well as the Associates
- The ability to rock the Microsoft Office suite, particularly PPT and XLS (where filtering, pivoting, and charts and graphs building are key)
- Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
- Experience developing and presenting your thoughts and ideas.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
24-6730
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