Practice Operations Supervisor Ii - New York, United States - Columbia University

Columbia University

Verified Company

New York, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Type:
Officer of Administration

Regular/Temporary: Regular

Hours Per Week: 35

Salary Range: 75, ,500.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting._

Position Summary

The Practice Operations Supervisor II is accountable for the supervision and development of their respective physician practice, while ensuring the efficiency and stability of the clinical operations in all areas, inclusive of quality, access and value.

Supervises and coordinates overall operational and administrative functions to ensure maximum efficiency, high quality patient experiences, and compliance with appropriate HR and regulatory policies.

Collaborates with clinical leadership to ensure the department's strategic goals are achieved by implementation of initiatives.

Leads the practice in a manner that delivers an exceptional patient experience that contributes to a positive health outcomes for patients and a work culture of kindness, inclusion, integrity, accountability, and excellence.

Responsibilities:

Practice Operations

Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics.

Supervises and coordinates all processes and activities in the area/functions assigned ensuring organizational guidelines and policies are followed.

Implement policies and procedures related to patient scheduling and operational issues in the office practice and exam area in collaboration with the medical and administrative staff of the practice.

Oversee ordering and stocking of all clinical and office supplies (including PPE) within the office practice suite. Monitor supply use and maintain and adjust par levels as needed.

Ensure optimal use of the facility throughout all hours of operation by optimizing staffing ratios, patient density and use of clinical space.

Monitor clinic manager dashboard including, but not limited to: Front Desk, Scheduling, Referrals, In Basket management, etc.

Monitors completion and processing of all front-end Revenue Cycle activities including, but not limited to, physician billing; copay collection, charge champion, monitoring physician note closure, adherence to billing compliance and all Revenue Cycle procedures, etc.

Monitor all physician billing related dashboard and metrics.

Oversees the physical environment of all sites, interfacing with other departments including IT, telecommunications, housekeeping, facilities, and associated vendors.

Oversight of sites' cleanliness and safety according to practice standards. Escalates any issues to Environmental Services, Engineering, Central Sterile, Materials Management, etc. and ensures follow through.

Creates the daily, weekly, and/or monthly assignment list to ensure adequate clinical coverage and provider support in the practice.

Process travel and business reimbursement and invoices using CU based programs; Produce any submit Travel and business expense reports; P -Card functions for divisional activities.

Conducts scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth patient flow, and team driven coordination of care and services.

Strategy
Monitors key performance indicators and implements performance improvement initiatives, as needed. Supports Manager and/or Director on implementing operational improvements.

Works with Practice Manager to utilizes electronic medical record dashboards and reports to monitor keep performance indicators of operational, clinical and revenue cycle workflows to ensure a holistic view of the practice operation.

Supports and mentors' staff consistent with the department's strategic plan, in order to maintain an efficient patient-centered environment ensuring an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Participate in projects and performance improvement activities.

Participates in customer satisfaction initiatives, displaying a positive attitude in interactions with staff, patients and family members.

Monitors patient portal activation rates.

Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs.

People
Assists recruiting and human resource management activities. Ensures staff productivity benchmarks and quality measures are achieved.

Evaluates staff performance and competencies, approaching the performance review process constructively and conducts it in accordance with Human Resources and departmental guidelines and procedures.

Offers continuing guidance and assistance to emplo