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    Support Specialist, Customer Experience - Austin, United States - Restaurant365

    Restaurant365
    Restaurant365 Austin, United States

    2 days ago

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    Description

    **Support Specialist, Customer Experience**

    **Austin, TX**

    Restaurant365 is a young SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365s culture is focused on empowering team members to produce top-notch results while elevating their skills. Were constantly evolving and improving to make sure we are and always will be Best in Class ... and we want that for you too

    In 2019 Restaurant365 closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. **As recently as June of 2021,** Restaurant365 announced the acquisition of Compeat, a well-known provider of restaurant back office, workforce, and business intelligence software. Adding Compeats feature-rich products advances Restaurant365 further on the journey toward our goal of providing restaurant operators with a powerful tool that simplifies their lives and increases their profits. Serent Capital was added to our investor list as a result of this transaction.

    Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast-casualR365 does it all

    ***Please note, this position can be based in Irvine, CA, Austin, TX, or remote**

    In this role, you will gain great visibility and collaborate with several key leaders and departments delivering valued customer experience programs and improvements. Partner with functional areas of the business to deliver on the readiness, enablement, and activation of tools/technologies and processes that enhance and accelerate the Customer Experience. You will play a key role in connecting CX programs to the business operations and instrumentation that leads to turning data into insights and action. This position is to help drive projects and operations to streamline processes and align with multiple key stakeholders to ensure we are continuously working on improving the overall customer experience. **How you'll add value:**

    Combine insights from multiple efforts and teams to attribute impact across all areas of the business.

    Assist with the creation of and execution to continuous Customer Experience improvements

    Assist with project scoping, building out, and executing

    Efficiently manage and execute the process of reactivating and deactivating customer licensing utilizing multiple tools.

    Assist with project managing key projects for the organization

    **What you'll need to be successful in this role:**

    Superior interpersonal skills to drive cross-functional collaboration

    Polished written and oral communicator

    Creative, innovative, analytical, and collaborative

    Strong skills and knowledge in a wide range of tools including Salesforce, MS Office suite (Excel, Outlook, Word, Sharepoint), , Jira/Confluence

    Project management/operations and facilitation skills preferred

    Customer Service experience required

    Highly organized, design-minded and detail-oriented

    Project Management experience

    **R365 Team Member Benefits & Perks**

    Competitive compensation package

    Comprehensive medical benefits

    R365 pays 100% of the premium for medical, dental, and vision insurance for employees

    401k + matching

    Team member stock options

    Flexible PTO + Company holidays

    Wellness initiatives

    Philanthropy events

    We're a community that prides itself in creating innovative solutions and producing quality work.

    Our product is the secret ingredient that makes a real difference to restaurants nationwide.

    The open-concept work environment that we've created is causal, collaborative, and cultivates communication.

    R365 was founded by an experienced team of software & finance veterans committed to developing an all-inclusive back-office solution. We help restaurants thrive R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

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